Computer Operator I

Dollar Tree•Chesapeake, VA

7d•Onsite

About The Position

Computer Operations is a 24/7/365 operation. Associates must be willing and able to work rotating days off and/or non-standard work shifts, including evenings, overnight, holidays, and weekends. This position is for 3rd shift working 12:00am – 8:30am. Computer Operators Level I is responsible for monitoring all network systems, servers, applications and communications that service the Store Support Center, Distribution Centers, Store Operations and Disaster Recovery.

Requirements

Ability to work and carry out duties independently
Strong critical thinking and problem-solving skills in a fast paced and ever-changing environment.
Understanding and interest in continuous process improvement
Customer oriented attitude and desire to help others succeed
Ability to perform duties quickly and efficiently, to ensure support of business-critical systems and applications
Ability to communicate with end users and associates effectively with verbal, visual and listening skills
Ability to lift 50 pounds to a height of 3-4 feet.
Must be able to bend, kneel, and sit properly to install/de-install servers and network equipment out of racks

Nice To Haves

IBMi iSeries Experience
ServiceNow Experience
Data Center Operations Experience
Software monitoring tools Zabbix and Trane Tracer Building Management System experience
Comptia Network+, and/or Security+ certification
Basic level experience scripting

Responsibilities

Support all enterprise systems, performing system monitoring, troubleshooting, escalation, and issue resolution
Ensure all jobs on the iSeries run in a timely manner, perform troubleshooting and follow established escalation procedures
Initiate and monitor tasks related to daily run sheets, and job processing schedules
Responsible for monitoring, coordinating, documenting and tracking system backups
Manage and control all access to the Data Center suite to ensure the integrity of the facility while allowing maintenance and upgrades to be completed
Monitor environmental systems within the Network Operations Center and Data Centers
Manage Incidents and Service Requests via ServiceNow to ensure service level agreements (SLA) are met
Perform user provisioning and de-provisioning tasks per approved requests
Provide support to users and remote distribution centers
Create and maintain technical documentation, policies, and procedures
Assist in the installation and decommissioning of data center network and server hardware
Other tasks as assigned
Placing service calls/ticket with support vendors for data center equipment (HVAC, UPS, Generator) and PC/Server hardware
Assist Data Center Operations Manager with special projects that may be assigned