Computer Operations Lead

Worldpay • Cincinnati, OH

3d • Hybrid

About The Position

This position is hybrid 3 days per week in the following office locations: Cincinnati, OH. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Computer Operator Lead to join our ever evolving Global Technical Service Center (GTSC) team and help shape the future of global commerce. Shift Schedule: Sunday-Tuesday and ever other Wednesday 8AM-8PM ET. This position is eligible or a shift differential for hours after 6 PM ET.

Requirements

• Bachelor’s degree in a technical discipline, or a related field (or equivalent experience).
• Demonstrated ability to learn new environments quickly and adapt to ever-changing conditions
• Strong leadership skills
• Ability to handle high-pressure situations and make decisions quickly.
• Exceptional customer service and communication skills.
• Ability to understand complex issues and guide the team in resolving them.
• Comfort working in a global environment and managing communication across different time zones and cultures.
• US Citizen or valid Green Card Holder.

Responsibilities

• Supervise a team of technical support engineers.
• Provide coaching, mentoring, and professional development to team members.
• Serve as the escalation point for complex technical issues that cannot be resolved by lower-tier support teams.
• Oversee service center operations, including resource allocation, incident management, and ticketing systems.
• Maintain effective communication with customers, ensuring issues are addressed promptly and satisfactorily.
• Represent the GTSC in meetings with key clients and stakeholders.
• Work closely with global teams to align strategies, tools, and best practices for service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level