COMPUTER NETWORK SUPPORT SPECIALIST I - 64081384

State of Florida•LaBelle, FL

2d•$31,000 - $38,080•Onsite

About The Position

The Computer Network Specialist I position is based at Hendry / Glades Counties. Specific duties / responsibilities include: Treating customers, the public and staff with courtesy, respect and dignity, presenting a positive public image. Assisting in developing, implementing, monitoring, maintaining and securing a distributed computer systems environment with appropriate hardware, operating system, software applications and communications components to meet functional needs of the Hendry County Health Department. Maintaining working knowledge of key information systems. Assisting in identifying, documenting, measuring, and improving Information Technology processes. Assisting in disaster preparedness and response. Serving as the initial contact for troubleshooting with end-users performing duties to include: Responsible for monitoring and timely completion of Help Desk Request Log/ Work Tickets. Installing, uninstalling, and configuring computer software in accordance with DOH established guidelines and as directed by Distributed Computer Systems Administrator – SES. Installing and configuring computer operating systems. Installing computer software security patches and upgrades. Troubleshooting and resolving computer software problems. Installing and uninstalling VolP telephones. Documenting and coordinating changes to the DOH-Hendry/Glades phone system with the vendor (e.g. telephones, voicemail, ACD, and Call Tree). Installing, uninstalling, and configuring analog communication devices (e.g. FAX, credit card machines, modem, etc.). Performing maintenance on analog communication devices. Troubleshooting and resolving analog communication device problems. Initial setup/activation of mobile devices. Installing mobile platform operating systems. Installing mobile platform security patches and upgrades. Performing maintenance on mobile devices. Troubleshooting and resolving mobile device problems. Troubleshooting Local Area Network (LAN) connectivity problems for distributed computing hardware. Troubleshooting application access problems. Tracking and securing DOH-Hendry/Glades inventory of Information Technology Equipment and Information Resources: Check-Out and Check-In of Inventory/Asset using an inventory system. Updating Inventory/Asset location using an inventory system. Creating asset maintenance entries using an inventory system. Sanitizing distributed computing hardware, analog communication devices, and mobile devices according to DOH guidelines. Assisting in the completion of inventory audits. Assisting in the disposition of assets. Creating, Modifying, and terminating access to Information Resources as designated by the Distributed Computer Systems Administrator-SES. Providing training on distributed computing hardware and software: Recommending and/or providing training to end users on Microsoft Windows Operating Systems, Microsoft Office Suite, Telephone/Voicemail features, conference room audio/visual equipment, and/or distributed computing hardware & software. Managing the DOH-Hendry/Glades internet site using the DOH Content Management System. Managing the DOH-Hendry/Glades intranet site using Microsoft SharePoint. Serving as back-up systems administrator for the CCHD. Maintaining system backups, as needed. All other duties as directed by the Distributed Computer Systems Administrator – SES.

Requirements

Statutes, and Rules and Regulations that pertain to the programs.
Knowledge of distributed processing operations, software, procedures, and equipment.
Knowledge of computer hardware and software.
Knowledge of problem-solving techniques.
Knowledge of Microsoft Windows XP, Microsoft Windows 7 and Microsoft Windows Server 2003.
Knowledge of Active Directory Services.
Knowledge of Microsoft Office Applications.
Knowledge of Virtualization Technologies.
Computer Hardware troubleshooting and repair.
Proficient in the use of Microsoft Office Applications.
Use of equipment and supplies related to the position.
Able to routinely lift up to sixty (60) pounds.
Technical Skills: Demonstrates knowledge of methods, techniques, and skills required and applies specific methods, procedures, and techniques in functional areas.
Troubleshooting: Performs a logical, systematic search to identify or diagnose the source of the symptoms of malfunction in the management flow of a corporation or system.
Problem Analysis: Analyzes problems comprehensively, makes timely, practical decisions, understands cause-and-effect chains and relationships, and identifies possible solutions.
Initiative: Is self-confident, motivated, and has an enthusiastic drive to perform current job duties & undertakes duties of greater responsibility.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations.
Technology: Navigates the Internet, uses office suite and assorted software, and uses technology equipment.
Time Management: Manages a variety of responsibilities in a timely, efficient manner and is able to prioritize tasks.
Communication (Oral & Written): Takes the initiative to communicate accurate, up-to-date plans and information to subordinates, peers, and management. Expresses thoughts clearly, both verbally and in writing. Listens and understands the views of others.
Creative Thinking: Develops new insights into situations and applies innovative solutions to make organizational improvements; designs and implements new or cutting-edge programs/processes.
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing excellence in products and services.
Flexibility: Accommodates changing situations or plans for satisfactory performance of the job. Able to change easily from one task to another.
Human Relations: Works with others in a professional, considerate and helpful manner. Projects a positive image of CCHD and self.
Lead People: Motivates, provides constructive feedback, positive recognition, and organizes activities to improve team skills and performance.
Manage Processes: Integrates and effectively utilizes all components of the strategic planning process to help CCHD achieve its vision. Appropriately assesses and allocates resources (financial, human, equipment and supplies) develop, implement and evaluate business plans.
Responsive to Direction: Takes and gives direction; accepts and delivers constructive criticism; and responds and implements suggestions for improvement.
Team Building: Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding, and guiding employees.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Nice To Haves

Knowledge of the Open Systems Interconnection model (OSI model) preferred.
Entry-level knowledge of Linux Administration preferred.
Certification in Microsoft.

Responsibilities

Treating customers, the public and staff with courtesy, respect and dignity, presenting a positive public image.
Assisting in developing, implementing, monitoring, maintaining and securing a distributed computer systems environment with appropriate hardware, operating system, software applications and communications components to meet functional needs of the Hendry County Health Department.
Maintaining working knowledge of key information systems.
Assisting in identifying, documenting, measuring, and improving Information Technology processes.
Assisting in disaster preparedness and response.
Serving as the initial contact for troubleshooting with end-users performing duties to include: Responsible for monitoring and timely completion of Help Desk Request Log/ Work Tickets.
Installing, uninstalling, and configuring computer software in accordance with DOH established guidelines and as directed by Distributed Computer Systems Administrator – SES.
Installing and configuring computer operating systems.
Installing computer software security patches and upgrades.
Troubleshooting and resolving computer software problems.
Installing and uninstalling VolP telephones.
Documenting and coordinating changes to the DOH-Hendry/Glades phone system with the vendor (e.g. telephones, voicemail, ACD, and Call Tree).
Installing, uninstalling, and configuring analog communication devices (e.g. FAX, credit card machines, modem, etc.).
Performing maintenance on analog communication devices.
Troubleshooting and resolving analog communication device problems.
Initial setup/activation of mobile devices.
Installing mobile platform operating systems.
Installing mobile platform security patches and upgrades.
Performing maintenance on mobile devices.
Troubleshooting and resolving mobile device problems.
Troubleshooting Local Area Network (LAN) connectivity problems for distributed computing hardware.
Troubleshooting application access problems.
Tracking and securing DOH-Hendry/Glades inventory of Information Technology Equipment and Information Resources:
Check-Out and Check-In of Inventory/Asset using an inventory system.
Updating Inventory/Asset location using an inventory system.
Creating asset maintenance entries using an inventory system.
Sanitizing distributed computing hardware, analog communication devices, and mobile devices according to DOH guidelines.
Assisting in the completion of inventory audits.
Assisting in the disposition of assets.
Creating, Modifying, and terminating access to Information Resources as designated by the Distributed Computer Systems Administrator-SES.
Providing training on distributed computing hardware and software:
Recommending and/or providing training to end users on Microsoft Windows Operating Systems, Microsoft Office Suite, Telephone/Voicemail features, conference room audio/visual equipment, and/or distributed computing hardware & software.
Managing the DOH-Hendry/Glades internet site using the DOH Content Management System.
Managing the DOH-Hendry/Glades intranet site using Microsoft SharePoint.
Serving as back-up systems administrator for the CCHD.
Maintaining system backups, as needed.
All other duties as directed by the Distributed Computer Systems Administrator – SES.