Computer Network Specialist Lead

State of Maryland•Baltimore City, MD

6d•Onsite

About The Position

The main purpose of this full-time position will be to perform information technology support functions assigned to the Service Desk Team within OET. This position will also provide leadership and operational support to the HQ servicedesk team by assisting the supervisor and Metro Regional Manager, ensuring SLA compliance, staff development, and improved customer service.

Requirements

Three years and six months of experience.
Two years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.
An additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.
Graduation from an accredited high school or possession of a high school equivalency certificate.
Fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools.
Completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program.
Experience in operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.
Possession of a Bachelor's degree in computer information technology, management information systems or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university.
U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work.

Nice To Haves

A Bachelor's degree in an IT-related field.
Experience performing information technology support functions or working in an IT-related field.
Experience providing leadership and operational support to a team by assisting the supervisor in ensuring SLA compliance, staff development, and improved customer service.

Responsibilities

Perform information technology support functions assigned to the Service Desk Team within OET.
Provide leadership and operational support to the HQ servicedesk team.
Assist the supervisor and Metro Regional Manager.
Ensure SLA compliance.
Facilitate staff development.
Improve customer service.