Computer Maintenance Technician, Senior - Academic Technology Services

University of Wyoming • Laramie, WY

2d • Onsite

About The Position

This position provides basic, routine, advanced, and expert licensed computer system and computer peripheral repairs. The role involves troubleshooting problems, performing repairs and maintenance services, installing/upgrading hardware and software computer applications and computer peripheral equipment, and purchasing supplies, parts, and equipment while maintaining inventory. The University of Wyoming is committed to creating a supportive and enriching workplace and values its employees, investing in their success through a comprehensive benefits package designed to support health, financial security, and work-life balance.

Requirements

• Associate’s degree or similar vocational degree in Computer Systems
• 2 years work-related experience
• Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP.
• A+ certification and recertification as required.
• Dell Premier Access Technician certification and recertification as required.
• HP Compaq Technician certification and recertification as required.
• Eligible to work in the United States.

Nice To Haves

• Additional experience installing, maintaining, and repairing hardware/software/peripherals
• Technical support / customer service experience in a higher-ed or comparable institutional setting
• Strong troubleshooting, communication, and organizational skills

Responsibilities

• Provide system and software configuration.
• Work with user consultants to discuss computer application(s), system or network problems, and provide possible remedies which may include recommendation of purchase of hardware, software, and/or system equipment.
• Provide repair or replacement cost estimates; maintain assigned budget, and monitor expenditures.
• Maintain assigned inventory; order supplies as needed following department and university protocol for purchases.
• Install, maintain, and upgrade hardware and software computer applications and computer peripheral equipment (printers, scanners, etc.).
• Investigate, analyze, and resolve basic and advanced hardware and associated software and communications problems on university computer systems; perform repairs and maintenance on a wide range of pc-based computers and peripherals.
• Evaluate existing computer systems hardware, and perform system upgrades; based on customer needs, customize and test computer systems, and resolve configuration conflicts and errors.
• Process problem reports; document the progress of projects.
• Produce purchasing and progress reports.
• Train and supervise student employees, as appropriate.
• Maintain a high-level quality of customer service standards in dealing with and responding to questions.
• Work with vendors on warranty issues and exchanges.
• Stay current meeting licensing criteria and with new computer-related technology.
• May be required to work extended hours on emergency repairs.
• May work on computers and related equipment in large or small computer labs.
• Attend meetings, as directed.
• Perform miscellaneous job-related duties as assigned.

Benefits

• Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree