Computer Maintenance Technician, Senior - Academic Technology Services

University of Wyoming • Laramie, WY

3d • Onsite

About The Position

This position provides basic, routine, advanced, and expert licensed computer system and computer peripheral repairs. The role involves troubleshooting problems, performing repairs and maintenance services, installing/upgrading hardware and software computer applications and computer peripheral equipment, and purchasing supplies, parts, and equipment while maintaining inventory. The University of Wyoming values its employees and invests in their success through a comprehensive benefits package designed to support health, financial security, and work-life balance.

Requirements

• Associate’s degree or similar vocational degree in Computer Systems
• 2 years work-related experience
• Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP
• A+ certification and recertification as required.
• Dell Premier Access Technician certification and recertification as required.
• HP Compaq Technician certification and recertification as required.
• Must be eligible to work in the United States, as sponsorship for any work authorization or work visas is not available for this position.

Nice To Haves

• Additional experience installing, maintaining, and repairing hardware/software/peripherals
• Technical support / customer service experience in a higher-ed or comparable institutional setting
• Strong troubleshooting, communication, and organizational skills

Responsibilities

• Provide system and software configuration.
• Work with user consultants to discuss computer application(s), system or network problems, and provide possible remedies which may include recommendation of purchase of hardware, software, and/or system equipment.
• Provide repair or replacement cost estimates; maintain assigned budget, and monitor expenditures.
• Maintain assigned inventory; order supplies as needed following department and university protocol for purchases.
• Install, maintain, and upgrade hardware and software computer applications and computer peripheral equipment (printers, scanners, etc.).
• Investigate, analyze, and resolve basic and advanced hardware and associated software and communications problems on university computer systems; perform repairs and maintenance on a wide range of pc-based computers and peripherals.
• Evaluate existing computer systems hardware, and perform system upgrades; based on customer needs, customize and test computer systems, and resolve configuration conflicts and errors.
• Process problem reports; document the progress of projects. Produce purchasing and progress reports.
• Train and supervise student employees, as appropriate.
• Maintain a high-level quality of customer service standards in dealing with and responding to questions.
• Work with vendors on warranty issues and exchanges. Stay current meeting licensing criteria and with new computer-related technology.
• May be required to work extended hours on emergency repairs.
• May work on computers and related equipment in large or small computer labs.
• Attend meetings, as directed.
• Perform miscellaneous job-related duties as assigned.

Benefits

• Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree