Computer Lab Technician

Poudre Libraries•Fort Collins, CO

8d•Onsite

About The Position

As the Computer Lab Technician, you will be responsible for helping the public build digital literacy skills by providing customer support with a variety of technology in the Old Town Library computer lab, teaching programs, and providing 3D print services. Creates a welcoming environment for all customers and staff that fosters equity, diversity, and inclusion by seeking to understand, respect, and value individual differences. Demonstrates tactful and conscientious service to people of all ages, races, abilities, cultures, and genders.

Requirements

Must possess excellent customer service experience and skills, including deescalating difficult patrons and navigating occasional volatile situations.
Must possess excellent communication skills; ability to communicate effectively and appropriately with a diverse population, co-workers, and supervisor.
Ability to work a flexible schedule, including weekdays, evenings, and weekends (Saturdays and Sundays).
Ability to stay calm under pressure.
Intermediate knowledge of Microsoft Office products (Word, Excel, PowerPoint, etc.), internet navigation, major operating systems, mobile devices, and social media outlets.
Ability to develop effective technology training content.
Ability to effectively troubleshoot and teach technology with patience, in a variety of settings, to customers and staff at all levels of technological competency and understanding.
Ability to follow verbal and written instructions.
Ability to fulfill professional written communication via email and reports and to perform public speaking and presentations in front of large groups.
Ability to work with limited supervision and to exercise independent judgment as needed.
Ability to skillfully manage multiple priorities.
Ability to establish effective working relationships with coworkers and community partners to collaborate on long-term projects and program development.
Ability to become an in-house expert on the microfilm machine, EZ scanner, 3D printer, and makerspace technology.
Ability to read, speak, and communicate in English fluently is required.

Nice To Haves

Bachelor's degree from an accredited college or university is desirable.
Minimum of one year of technical or instructional experience is desirable.
Experience with 3D printing, CAD, and customer service is desirable.
Ability to read, speak, and communicate in Spanish fluently is desirable.
Conversational ability in other languages is desirable.

Responsibilities

Assists customers with using and troubleshooting public computer stations and other library technology such as paper printing, 3-D printing, copying, faxing, and scanning.
Answers questions and provides support with a wide variety of technology.
Processes and fulfills 3D print orders, which includes: Using file slicing software. Operating and maintaining 3D printers and supplies. Communicating specifics about 3D print orders with customers, including sizes, infills, supports, and customizations. Processing payment for 3D print pickups.
Provides accurate informational and directional assistance to customer inquiries.
Provides one-to-one tech support for e-media requests and teach customers how to navigate their personal device(s) with access to digital library resources.
Develops, delivers, and supports library programs covering a range of technology-related and digital literacy topics.
Assists with maintenance, tracking, and inventory of technology checkouts, including connection cords, remotes, chargers, and lending laptops.
Assists customers in locating library materials as needed.
Responsible for opening, closing, and ongoing maintenance duties of the computer lab, technology stations, and related equipment. Includes clearing and organizing workstations, counters, and restocking supplies.
Proactively stays current with evolving technology, especially those offered by the library as a service.
Develops and maintains a working knowledge of library research databases as well as online learning resources.
Assist customers with accessing digital learning resources.
Responsible for computer lab oversight, including working collaboratively with security and reference staff to address behavior issues, and problem-solves customer safety and security issues.
Assists customers with basic circulation-related tasks.
Helps to maintain safety, security and healthy environments in the library.
Responds to facility hazards and emergencies according to protocols.
Stays current on Poudre Libraries policies, processes, procedures, and technologies required to perform work duties.
Participates in training and education as needed.
Performs other duties as assigned.