Computer Help Desk Technician

Service Inspired Restaurants•Burlington, ON

27d•$55,200 - $62,100•Hybrid

About The Position

As a Computer Help Desk Technician, you will be responsible for providing telephone and on-line support for remote users working with Windows OS, MAC OS, MS Office, and Office 365 cloud. You will complete on-site equipment installation and service for over 60 restaurants, most often within the GTA and occasionally outside of Ontario, including the US. Your role involves analyzing and determining service priorities, planning daily travel schedules, investigating user complaints, and troubleshooting and resolving system/hardware/software problems. You will deliver exceptional service to internal customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements. Establishing service involves studying system requirements, ordering and gathering components and parts, completing installation or repair, and performing acceptance tests. You will also maintain computer hardware inventory and service spares, develop and maintain support logs and installation procedures, and contribute to and maintain the user and technical systems documentation library. Building and maintaining high-quality customer relationships through professional service and demeanor is key. You are expected to remain current and up to date in job knowledge through professional development opportunities, reading related publications and communications. This is an on-call position following an on-call schedule shared by other members of the support team.

Requirements

Minimum completion of a post-secondary diploma, certification or degree as a Computer Support Technician
Windows Operating Systems 7 and above, Office Productivity Software both cloud and on-premise and Hardware Troubleshooting.
Equipment installation and maintenance experience with proven troubleshooting skills required.
Results oriented with the capacity to successfully manage multiple and competing priorities and timelines.
Demonstrated ability to build strong customer relationships through reliable completion of responsibilities.
Decisive with the ability to make informed on-the-spot decisions as needed.
Superior analytical, problem solving, organizational, and investigation skills.
Effective communication, reporting and documentation skills.
Inventory management experience.
Demonstrated regard for confidentiality, quality, results, and teamwork.
Required to travel as required for equipment service most often within the GTA both within and outside of normal office hours.
Travel outside of Ontario is required at infrequent times including multi-day trips.
A personal vehicle and a valid G license necessary.
Must be able to safely lift up to 45lbs of computer equipment up and down stairs frequently.

Responsibilities

Provide telephone and on-line support for remote users working with Windows OS, MAC OS, MS Office, and Office 365 cloud.
Complete on-site equipment installation and service for 60+ restaurants, most often within the GTA and occasionally outside of Ontario including the US.
Analyze and determine service priorities, plan daily travel schedule, investigate user complaints, troubleshoot and resolve system/hardware/software problems.
Deliver exceptional service to internal customers by examining complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements.
Establish service by studying system requirements, ordering and gathering components and parts, completing installation or repair and performing acceptance tests.
Maintain computer hardware inventory and service spares.
Develop and maintain support logs and installation procedures.
Contribute to and maintain user and technical systems documentation library.
Build and maintain high quality customer relationships through consistently demonstrating a high level of professional service and demeanor.
Remain current and up to date in job knowledge through professional development opportunities, reading related publications and communications etc.
This is an on-call position following an on-call schedule shared by other members of support team.