Help Desk / Computer Technician
City of Neenah•Neenah, WI
•Onsite
About The Position
The City of Neenah is seeking a Help Desk / Computer Technician to provide technical support for City systems and applications; configure and support computer hardware and software; work with user departments to configure and troubleshoot software and hardware. The work is performed under the direction of the Information Systems Director.
Requirements
- Associate’s degree in Computer Science, Management Information Systems, or related field
- 2 years professional information systems experience preferred
- Valid Driver’s License
Responsibilities
- Provides technical support across departments; escalates issues as needed
- Installs, configures, and maintains end-user hardware and software
- Manages inventory of devices, cables, and technology supplies
- Develops knowledge base articles and end-user training materials
- Assists with user accounts, environments, and network security access
- Supports VoIP systems and mobile device management
- Assists with staff training on applications and cybersecurity practices
- Supports security tools, monitoring, and issue resolution
- Assists with network connectivity, infrastructure, and troubleshooting (wired, fiber, wireless)
- Cross-trains with team members to ensure coverage
- Documents procedures and trains users on systems and processes
- Maintains technical knowledge through ongoing training
- Available for after-hours support and adheres to attendance expectations
Benefits
- Health, dental, and life insurance.
- Participation in the Wisconsin Retirement System (WRS).
- Paid holidays, sick leave, and vacation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
