Computer Hardware Engineer I

McLaren Health Care • Pontiac, MI

12d

About The Position

The Computer Hardware Engineer I provides front-line, hands-on or remote technical support to end users for issues involving desktop hardware, operating systems, software, networks, cabling, mobile devices, and peripherals. The role emphasizes delivering excellent customer service and exceeding expectations.

The position supports installation, maintenance, diagnosis, and repair of workstations, mobile devices, multimedia displays, video conference systems, and other computer and network hardware. It also deploys workstations and notebooks, sets up peripherals, performs rack-and-stack activities for network and server infrastructure, assists with hardware and software inventory, and manages service tickets and support incidents within established SLAs.

Requirements

• High school diploma or GED and two years of experience in a Desktop Support/Client Services role; or an associate degree from an accredited college or university and one year of experience in a Desktop Support/Client Services role.
• Deliver excellent customer service and exceed expectations.

Nice To Haves

• Industry-specific certification such as A+, MCP, MCSE, or another Microsoft role-based certification.
• An associate degree in computer science, information systems, business administration, or another related field.

Responsibilities

• Provide hands-on or remote front-line technical support for end-user issues involving desktop hardware, operating systems, software, networks, cabling, mobile devices, and peripherals.
• Install and maintain workstations, mobile devices, multimedia displays, and video conference systems.
• Diagnose and repair computer hardware, including providing first-level network hardware support.
• Deploy workstations and notebooks and complete moves and setup of computer peripherals.
• Perform rack-and-stack activities for network and server infrastructure hardware.
• Assist with organizing and inventorying desktop hardware and software resources.
• Manage service tickets with appropriate documentation, follow-up actions, and tracking while meeting established SLAs.
• Proactively address IT issues or concerns during support visits and document work performed by opening service incidents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED