Computer Deployment Intern - Valley View, Ohio

AnewHealth•Valley View, OH

19h•Onsite

About The Position

AnewHealth is a leading pharmacy care management company specializing in caring for individuals with complex, chronic needs in their homes. Established in 2023, the company offers comprehensive pharmacy services, pharmacy benefit management, and specialized support for the Program of All-Inclusive Care for the Elderly. With over 1,400 employees, AnewHealth serves more than 100,000 people across the United States. The Computer Deployment Intern will be responsible for deploying, configuring, maintaining, and supporting end-user computing equipment for both in-office and remote employees, as well as affiliated companies. This role ensures systems are prepared, securely managed, and tracked throughout their lifecycle.

Requirements

Studies in Computer Science, Information Technology/Systems preferred
Microsoft Certified Professional (MCP) or Technology Associate (MTA) preferred
1+ years of experience in an IT service role is preferred
Strong analytical abilities, organizational skills, problem-solving skills, and attention to detail
Proficiency with Windows 11, MacOS, and Office365
Proficiency with hardware installation (LCD replacements and RAM installation)
Experience with ticketing JIRA (or equivalent ticketing system like Zendesk) and/or Confluence.
Experience with patch management systems like SCCM, Automox, and/or Intune
Ability to communicate clearly via email, telephone, or instant message
Ability to create/update supporting documentation.
Ability to work independently in a self-directed manner and collaboratively as a team member.
Demonstrated ability to work with non-technical personnel.
Ability to handle stress and prioritize multiple issues in a fast-paced environment and under tight project deadlines.
Be able to remain in a seated position for more than 50 percent of the workday
Ability to operate a computer keyboard and other office equipment
Ability to lift 50lbs as required
Ability to bend and work under and around cubicle and office environments
Specific vision abilities required by this job include close vision
Applicants must be eligible to work in this country.

Responsibilities

Deploy, configure, maintain, and perform minor repairs on computer hardware and software.
Unbox, image, configure, and prepare computers; set up user profiles and ensure timely delivery.
Provide desktop and remote end-user support as needed.
Manage the full lifecycle of support tickets, including accurate documentation and resolution tracking.
Diagnose and resolve issues using technical knowledge, historical records, and available tools.
Collaborate closely with IT team members, internal stakeholders, and external partners.
Maintain system standards, documentation, policies, and procedures.
Follow organizational security practices to protect company systems and data.
Embody AnewHealth’s Core Values in all communications and interactions.
Other duties as assigned.