Computer Assistant II (Part-time)

Marion Co Public Library•Indianapolis, IN

11d

About The Position

The Computer Assistant II works at the Spades Park Branch for 20 hours per week. The schedule may vary and includes day, evening, and weekend hours, including Sundays and holidays. Weekend shifts are part of the scheduled hours, not additional hours. The role supports patrons with technology, computer troubleshooting, workforce-related activities, library services, and circulation tasks. It also includes developing and delivering technology programming and digital literacy instruction for community members and groups. Physical requirements include frequent standing, lifting and carrying, hearing and talking, and fine dexterity; the job also involves pushing and pulling up to 20 pounds and may occasionally require lifting more than 20 pounds.

Requirements

Six months to one year of advanced study or training beyond high school or equivalency.
Intermediate to advanced knowledge of computer functions, including Microsoft Office applications, Google applications, iOS or Android devices and apps, printing, and copy machines.
Previous experience working with customers face to face.
Previous experience assisting others with basic computer and/or software problems.
Availability to work day, evening, and weekend hours, including occasional mandatory Sundays.

Nice To Haves

Bilingual ability is preferred but not required.
Previous experience in a customer service position and/or working with adult instruction is preferred.

Responsibilities

Develop, assist with, and/or present technology-themed programming and digital literacy classes across multiple skill levels.
Develop and deliver computer and technical skills training for the local community and community groups.
Support patrons with workforce-related projects, including job searches, resumes, cover letters, and other computer- and workforce-related activities.
Assist patrons with internet use, including navigating job search engines, government workforce websites, and other job-related websites.
Monitor the Computer Lab and troubleshoot basic computer technical problems.
Answer patrons’ questions and provide computer assistance.
Order supplies as needed and maintain printer and equipment readiness.
Process and shelve holds.
Assist patrons with questions about library policies and services, analyze patron problems, and make decisions using good and appropriate judgment.
Accept and process incoming and outgoing materials from patrons in a timely manner.
Assist patrons with library card applications.
Prepare the cash drawer, including preparing bank deposits.
Accept payments for overdue, lost, and damaged materials.