Computer Assistant II (Part-time)

Marion Co Public Library•Indianapolis, IN

12d•Onsite

About The Position

The Computer Assistant II works at the Spades Park Branch for 20 hours per week. The schedule may vary and includes day, evening, and weekend hours, including Sundays and holidays. Weekend shifts are part of the regular schedule and are not extra hours. The starting hourly rate is $18.30; the position is non-exempt. The role provides technology assistance and digital literacy instruction to library patrons and community groups. It also supports patrons with workforce-related computer activities and helps maintain the computer lab, equipment, and library services. Physical requirements include frequent standing, lifting or carrying, hearing and talking, and fine dexterity; the job also involves pushing and pulling up to 20 pounds and may occasionally require lifting more than 20 pounds.

Requirements

Six months to one year of advanced study or training beyond high school or equivalent.
Intermediate to advanced knowledge of computer functions, including Microsoft Office applications, Google applications, iOS or Android devices and apps, printing, and copy machines.
Previous experience working with customers face to face.
Previous experience assisting others with basic computer and/or software problems.
Availability to work day, evening, and weekend hours, including occasional mandatory Sundays.

Nice To Haves

Bilingual ability is preferred but not required.
Previous experience in a customer service position and/or working with adult instruction is preferred.

Responsibilities

Develop, assist with, and/or present technology-themed programming and digital literacy classes across multiple skill levels.
Develop and deliver computer and technical skills training for the local community and community groups.
Assist patrons with workforce-related projects, including job searches, resumes, cover letters, and use of job-search engines, government workforce websites, and other job-related websites.
Monitor the computer lab and troubleshoot basic computer technical problems.
Answer patron questions and provide computer assistance.
Order supplies as needed and maintain printer and equipment readiness.
Process and shelve holds.
Answer questions about library policies and services and use appropriate judgment to analyze and address patron problems.
Accept and process incoming and outgoing materials from patrons in a timely manner.
Assist patrons with library card applications.
Prepare the cash drawer, including preparing bank deposits.
Accept payments for overdue, lost, and damaged materials.