Computer Assistant

Air Force Medical Command•Lackland AFB, TX

About The Position

The primary purpose of this position is to provide skilled computer assistance and support in the administration of Medical Readiness Command-Alpha (MRC-Alpha) computer systems, hardware, software, and peripheral equipment. The position supports MRC-Alpha and assigned Medical Wings (MDWs) by maintaining information systems, resolving system issues, managing computer systems and software over their life cycle, and providing user training and information management services.

Requirements

U.S. citizenship is required.
Must be able to obtain and maintain a Secret security clearance.
Must meet the specialized experience requirement: at least one year of experience at the GS-08 level or equivalent, applying computer techniques, requirements, sources, supply systems, operational policies and procedures; using computer equipment, internal processes, application and utility programs, and magnetic media; and applying analytical and diagnostic methods to identify system failures and take corrective action.
Merit promotion applicants must meet the applicable time-in-grade requirement of one year at the GS-08 level for the GS-09 level, when applicable.
Knowledge of automated data processing and network standards, policies, and techniques; facility environments and infrastructure supporting computer systems; and user support.
Knowledge of computer hardware and software systems, including medical interfaces, and higher-level programming languages.
Knowledge of data content and output options for administrative, scientific, or technical program applications processed on multi-program operating systems.
Knowledge of data analysis and statistical methodology.
Ability to use and maintain computer systems, equipment, and software; analyze network, software, and hardware problems; and develop effective, economical solutions.
Ability to communicate orally and in writing to train users and assist customers.
Must be able to perform emergency-essential duties until relieved by proper authority and be removed from any military recall status.
Must not be in the Ready Reserve; this Key position cannot be vacated during a national emergency or mobilization without impairing the Agency or office.

Responsibilities

Administer MRC-Alpha information systems to ensure equipment operates properly, analyze and resolve system problems, and evaluate system requirements for MRC-Alpha and assigned Medical Wings.
Serve as project officer for the life-cycle management of computer systems and software in MRC-Alpha and Medical Wings.
Provide training and assistance to users and ensure information security and accountability for MRC-Alpha and Medical Wing computer equipment.
Provide information management services, including database design, data analysis, and an information cross-walk that lists information resources for customers to support medical readiness.