Computer Assistant (Functional Automation Coordinator)

Internal Revenue Service•Kansas City, MO

35d

About The Position

This position is to be filled in the Taxpayer Services (TS) SC - Accounts Management business unit. The duties of this position at the full working level involve developing reports, charts, and graphs using various software programs that require logic. The role includes consulting with functional users to identify processes suitable for automation, developing cost-benefit analyses for hardware and software requests, and coordinating the implementation of automated applications. This coordination may involve training new users, addressing personnel and procedural issues, securing necessary supplies and forms, converting paper documents to data files, and testing applications. The position also requires responding to user-reported problems and issues daily, troubleshooting hardware and software problems, referring issues to the MITS help desk, and resolving common technical problems independently. The Computer Assistant serves as a technical resource to functional coordinators in other divisions.

Requirements

Providing support to a Local Area Network (LAN)
Analyzing data quickly and reading computer printouts to extract necessary information
Recognizing/correcting minor malfunctions and reporting findings to responsible personnel
Receiving, testing and installing new products
Installing software updates
Experience with the features, characteristics, and interrelationships of multiple types of computer equipment, applications and utility programs, to assist in identifying problems
Experience with a wide range of analytical and diagnostic methods, procedures, and principles to identify required actions and implement decisions
Experience with the following IRS applications: IDRS, BEARS, AMS, BBTS, SERP, Control D.
Experience with the following COTS software: Microsoft Outlook, Excel, and Word, Adobe Acrobat
Experience with SharePoint and the ability to create and maintain SharePoint sites
Experience with HTML and web site administration and ability to create and maintain a website
Experience with development of user guides, training aids and delivery of training to system users
Experience analyzing data to identify problems encountered on computer systems
Experience with the following IRS applications: IDRS, BEARS, AMS, BBTS, IAT, SERP, Control D.
Must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate (Time After Competitive Appointment - TACA) if a current civilian employee.
Must meet applicable time-in-grade requirements (One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for).

Responsibilities

Develops reports, charts, and graphs by utilizing and integrating various software programs that require logic.
Consults with functional users to identify processes that lend themselves to automation.
Develops the cost benefit analysis for all associated hardware and software requests for the function and forwards the automation request to the Modernization and Information Technology Systems (MITS) or the Best Practices Coordinator (or equivalent) for implementation.
Coordinates the implementation of automated applications, which may include training new users, identifying personnel and procedural issues, securing supplies and forms, converting paper documents to data files, and testing applications.
Responds to user-reported problems and issues on a daily basis.
Works with users to identify and troubleshoot the origin of hardware and software problems.
Refers problems to the MITS help desk and ensures problems are resolved.
Resolves common technical problems independently and serves as a technical resource to functional coordinators in other divisions.