Seasonal - Temporary Computer-Aided Dispatch (CAD) Administrator

City of Billings • Billings, MT

2d

About The Position

Under direction, the Computer-Aided Dispatch (CAD) Administrator performs day-to-day administration of the CAD system used by the Billings Emergency Communications Center and associated public safety agencies. The position supports configuration, maintenance, protocol and response-plan updates, testing, and operational use of the system. It works closely with IT personnel and the CAD vendor on system-related work, maintenance, network connectivity, and technical issues. Broader IT infrastructure, network, cybersecurity, hardware, and enterprise technology responsibilities remain with the appropriate IT personnel. The role focuses on operational maintenance of the 911 Center’s CAD system and does not include general IT administration, infrastructure management, or independent administration of system security and access controls.

The position is seasonal and temporary, pays $40 per hour, and works minimal hours per week on varied days and hours. Applicants must be currently authorized to work in the United States on a full-time basis. A resume is required with the application.

Requirements

• Two years of work experience in project management, reviewing, testing, and validating CAD data changes to ensure accuracy and minimize operational impacts.
• Familiarity with EMD, EFD, and EPD protocols and quality assurance requirements.
• Knowledge of emergency dispatch operations, including call processing, dispatch procedures, response assignments, and use of CAD systems.
• Must pass a State and Federal criminal background check.
• Must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Previous experience administering, maintaining, or supporting a public safety CAD system, preferably Tyler Technologies New World CAD.

Responsibilities

• Maintain and update authorized CAD configuration data, response plans, protocols, and related operational information.
• Review CAD data for accuracy, consistency, and alignment with established 911 Center policies, dispatch procedures, and response requirements.
• Document CAD configurations, changes, testing, and related procedures.
• Support the continued accuracy and reliability of CAD functionality used by dispatch personnel.
• Review, maintain, and update EMD, EFD, and EPD protocols and related response-plan information as authorized and as operational needs require.
• Apply knowledge of emergency dispatch operations and established protocols to support appropriate call processing and response recommendations.
• Coordinate significant CAD configuration changes, system-related work, work affecting the broader technology environment, and work with potential security or City-system impacts with appropriate IT personnel and follow established approval and change-management procedures.
• Perform routine CAD configuration and maintenance in accordance with established procedures.
• Coordinate with Information Technology and the CAD vendor to resolve issues outside the scope of the position.
• Conduct testing before and after protocol system upgrades and significant configuration changes.
• Maintain the integrity and accuracy of CAD operational data.
• Coordinate protocol and response-plan updates with 911 Center management, IT, and other appropriate stakeholders.
• Perform other duties as assigned.

What This Job Offers

• Education Level: No Education Listed