Compute Operations Specialist - Americas (REQ #330)

WSP • Montreal, QC

67d • $81,100 - $118,900

About The Position

As part of our IT Infrastructure Operations team, you will help sustain the
digital backbone that powers WSP’s 65,000+ employees across 1,000+ offices
worldwide. In this P3‑level individual contributor role, you will support,
optimize, and elevate Compute operations across the Americas Hub — ensuring
reliable, secure, and high‑performing infrastructure services that enable our
teams to shape the future.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field, with 4–6+ years of Compute operations experience.
• Proven proficiency with enterprise compute technologies including: Dell & HPE servers, Cisco UCS, VMware vCenter, Nutanix, HPE storage (MSA/Nimble), object/storage caching technologies, and enterprise backup solutions (Veeam, Commvault, Networker, NetBackup, etc.).
• Experience with global enterprise environments and ITIL‑aligned service management.
• Strong capabilities across Windows/Linux administration, virtualization (VMware/Hyper‑V), scripting (PowerShell/Bash), cloud environments (Azure/AWS), and server/storage security practices.
• Excellent English communication skills

Nice To Haves

• French or Spanish considered an asset.
• Strong diagnostic problem‑solving skills, organizational abilities, and capacity to operate with minimal supervision.

Responsibilities

• Manage, monitor, and maintain day‑to‑day Compute operations across the Americas Hub, ensuring alignment with expected service levels.
• Identify opportunities to enhance processes, technology, and operational efficiency across compute environments.
• Lead technical troubleshooting, fault resolution, and performance improvement initiatives across compute platforms.
• Execute infrastructure IMACDs and support upgrades, lifecycle activities, and business continuity testing.
• Perform regular service health checks and support audit and compliance activities.
• Provide guidance to team members and perform peer reviews for compute‑related changes.
• Manage vendor and manufacturer interactions to ensure service quality and timely issue resolution.
• Deliver proactive monitoring and problem‑management practices to prevent service disruptions.
• Support on‑call rotations and extended hours as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level