Complimentary Breakfast Attendant ("Atencion en Area de Desayuno Complementario")

Azul Hospitality•Phoenix, AZ

15d•Onsite

About The Position

Set up, serve, and maintain food and beverage items for hotel guests in a friendly, professional, and timely manner. Create a safe and clean environment while ensuring consistency with brand standards. The role is based at AC Element Phoenix City North in Phoenix, Arizona, and involves maintaining the breakfast area and lounge, assisting guests, and following hotel safety, service, and cleanliness standards. The position includes setting out breakfast food and supplies, welcoming guests and helping them with the stations, cleaning and resetting the area, and preparing the lounge for the next shift. The attendant may also assist with guest inquiries, report maintenance or safety issues, attend required training and meetings, and perform other reasonable duties as requested by supervisors. Regular attendance and schedule flexibility to meet hotel business needs are required.

Requirements

High school diploma or equivalent required.
At least 1 year of previous customer service experience required.
Must be able to obtain and provide a Food Handlers card as required by the applicable city, county, or state.
Must be able to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills.
Ability to perform job functions with attention to detail, speed, and accuracy.
Must be available to work a varied schedule that may include evenings, nights, weekends, and holidays.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to handle stressful situations calmly and professionally.
Thorough knowledge of hotel products and guest services.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Ability to prepare high-quality drinks, including specialty coffee and tea drinks, specialty cocktails, and other beverage requests as required by the hotel.
Ability to perform basic numerical operations, including counting, addition, subtraction, multiplication, and division.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to work effectively with internal and external customers and staff, including people requiring patience, tact, and diplomacy.
Must maintain a neat, clean, and well-groomed appearance according to Azul Hospitality and property-specific grooming and uniform standards.
Must comply with hotel rules and regulations and attend scheduled training sessions and meetings.
Must be able to perform essential job functions with or without reasonable accommodation.
Must be able to work in extreme temperatures, including freezers at -10°F and kitchens at +110°F, possibly for one hour or more.
Must be able to stand and maintain well-paced mobility for up to four hours at a time and maneuver between simultaneous functions and within limited spaces.
May occasionally lift trays or food items weighing up to 30 pounds and frequently push or pull carts and equipment weighing up to 250 pounds.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
Must be able to bend, stoop, squat, and stretch for cleaning tasks and have manual dexterity to use necessary equipment.
Requires substantial finger, wrist, and hand movements for picking, pinching, typing, and carrying out other tasks.
Demonstrates a positive, service-oriented attitude and willingness to learn, support team members, and respond positively to guests and coworkers.

Responsibilities

Set up complimentary breakfast areas and pull required stock, documenting inventory on pull sheets for processing.
Complete pull sheets and deliver them to stewards for processing of dishes and utensils.
Polish glassware, plates, and stemware, and arrange food attractively.
Greet guests, ensure guests entering are permitted access, explain the stations to new guests, and offer assistance.
Clean up after guests and prepare the area for arriving guests.
Maintain and clean the lounge, including countertops, chafing dishes, cabinets, pantries, chairs, tables, mirrors, artwork, office equipment, display tables, windows, patio, landscaping, walls, entry doors, and highchairs.
Break down stations and return dirty dishes to the kitchen.
Restock supplies such as salt and pepper, napkins, and condiments, leaving the lounge clean and stocked for the next shift.
Clean the refrigerator and kitchen floors, start the dishwasher, clean the cart, and place clean bus tubs.
Assist with guest inquiries, welcome and acknowledge guests, and anticipate and address service needs.
Communicate clearly and professionally with guests, coworkers, supervisors, and subordinates.
Follow company safety and security policies, report maintenance problems and safety hazards, and report accidents or injuries.
Complete required safety training and certifications.
Maintain a clean and professional uniform and appearance, protect confidential information, and safeguard company assets.
Maintain positive working relationships and respond appropriately to coworkers’ concerns.
Meet quality expectations and standards and identify or recommend ways to improve efficiency, productivity, quality, safety, or cost savings.
Perform other reasonable duties as requested by direct or indirect supervisors.
Attend scheduled training sessions and meetings and maintain regular attendance.