Compliance Support Engineer

Prelude

3d

About The Position

Prelude is hiring a Compliance Support Engineer to manage sender ID and brand registrations that enable customers to send messages in new countries. The role owns registrations from start to finish, collaborating with messaging providers, Sales, and customers, and helps improve the registration process as the company scales.

The position involves gathering country-specific documentation, following up with providers, reviewing message templates against carrier rules, maintaining registration information across countries and providers, and advising Sales and customers on registration requirements. The role will also build a registration playbook and automate repetitive work.

Requirements

• 2 to 4 years of experience in SMS, CPaaS, telco, or messaging compliance.
• Fully fluent in written and spoken English.
• Based in Serbia; ideally in Belgrade.
• Experience handling sender ID registrations.

Nice To Haves

• Sender ID registration experience in a regulated market such as the US, Spain, Ireland, Australia, Vietnam, or the UAE.
• Experience with RCS, WhatsApp, or other channel registrations.
• A background in anti-fraud or KYC.
• Spanish, Italian, Portuguese, or French language skills.

Responsibilities

• Manage sender ID and brand registrations end to end, from collecting customer documents to confirming the sender is live.
• Gather the required documents for each country, such as letters of authorization, business licenses, and opt-in proof.
• Follow up with messaging providers and resolve delays or blockers.
• Review message templates against carrier rules and flag unusual items.
• Keep registration setup current across countries and providers, potentially covering more than 100 countries in a month.
• Answer Sales questions about whether registration is required, whether it is paid, and how long it takes.
• Build the registration playbook and automate repetitive tasks.
• Join provider and customer calls to explain market requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed