Compliance Supervisor

Easterseals NH•Manchester, NH

1d•Onsite

About The Position

Easterseals NH is happy to announce a new role for our Transportation program! The objective of the Compliance Supervisor is to ensure efficient and compliant transportation operations by supervising monitors, enforcing regulatory standards, and conducting ongoing audits to maintain organizational readiness and service quality.

Requirements

High school diploma or equivalent
Two (2) years of supervisory experience
Experience in transportation operations, safety, or compliance
Ability to obtain and maintain required endorsements or certifications for bus operation
Working knowledge of ADA requirements as they relate to transportation services
Strong administrative, organizational, documentation, communication, interpersonal, and attention to detail skills
Valid New Hampshire driver’s license with acceptable driving record

Nice To Haves

Associate’s degree in transportation, public administration, business, or related field preferred
Prior experience with DOT, FTA, FMCSA, BAAS, Medicaid requirements preferred
Experience with audits, compliance monitoring, or regulatory reporting preferred
Familiarity with contract management and service agreement oversight preferred

Responsibilities

Supervise all Monitors and ensure that they receive regular feedback on performance and receive annual written evaluations on time.
Collaborate with Operations & Safety Supervisor to ensure appropriate licensure, certifications, and required documentation are maintained.
Oversee operations, billing, and fleet compliance with federal, state, DOT and contractual requirements.
Conduct internal audits related to safety, reporting accuracy, scheduling, and service delivery.
Maintain documentation and serve as key contact for inspections, audits, incident reports, and corrective action plans.
Ensure accurate documentation of trips, mileage, rider eligibility, and service authorization.
Review billing data for accuracy, compliance, and timeliness prior to submission with the Business Manager’s oversight.
Support staff understanding of regulatory expectations through training and communication.
Track deliverables, reporting requirements, and renewal timelines and recommend policy updates based on regulatory changes or audit findings.
Support oversight of transportation related contracts and service agreements, including monitoring vendor performance for compliance with contract terms, and coordinating contract documentation and compliance reporting with leadership.
Report to the Operations Manager and partner closely with the Operations and Safety Supervisor to coordinate operational oversight, regulatory compliance, and continuous improvement initiatives within the Transportation Department.
Participate in cross training to support continuity of operations and perform other related duties as assigned such as providing driving or monitoring relief during short staffing emergencies.
Provide transportation oversight and support for older adults, children, and individuals with all abilities, utilizing sensitivity, patience, and best practices for inclusive service delivery.
Work on Easter Seals committees and work groups representing transportation as assigned by Director or Operations Manager.

Benefits

Medical
Dental
Vision
Life & Disability
PTO begins accruing on your first day!
Up to 9 paid holidays annually, plus one floating holiday of your choice.
For programs that remain open during holidays, staff scheduled to work will receive holiday pay in accordance with program guidelines.
403(b) employer match up to a maximum of 3%
Tuition reimbursement after one year of employment
Student loan repayment for qualifying degrees after one year of employment
Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation