Compliance Supervisor

Kenosha County • Kenosha, WI

5h

About The Position

The Compliance Supervisor for Kenosha County’s Division of Aging and Disability Services serves as the division’s primary compliance professional and reports to the Director of Aging and Disability Services. The role develops, implements, and monitors compliance programs to ensure adherence to applicable laws, regulations, grant requirements, and organizational policies. It also oversees an outreach staff member and works with division leadership, staff, community partners, and stakeholders to promote ethical practices, regulatory compliance, and effective community engagement.

The position oversees contract performance and consumer outcome measures for contracted services, supports grant preparation and reporting, evaluates service quality and program effectiveness, and uses performance data to identify improvements. It also monitors complaints and claims of noncompliance, maintains records management practices, and coordinates marketing and outreach activities to align with program objectives and compliance requirements.

Requirements

• Bachelor’s degree in public administration, social work, psychology, or a related field.
• At least 2 years of administrative experience in human services.
• Proficient use of Microsoft programs, including Excel and PowerPoint.
• Ability to use NIATx or a comparable quality improvement process.
• Analytical and problem-solving skills.
• High degree of accuracy and attention to detail.
• Excellent communication, presentation, writing, and organizational skills.
• Ability to work respectfully in a diverse and inclusive environment.

Nice To Haves

• Master’s degree in public administration, social work, psychology, or a related field.
• Three or more years of administrative experience in human services or a related field.
• Experience in program evaluation and/or analysis.

Responsibilities

• Work with Kenosha County’s network of service providers to establish and monitor contract performance and consumer outcome measures for contracted services.
• Assist with grant preparation, monitoring, and reporting.
• Develop, coordinate, and administer surveys to assess service quality, satisfaction, and program effectiveness.
• Review monthly and quarterly reports against performance goals for service units, persons served, and other objectives.
• Maintain records management practices that support compliance monitoring, transparency, accountability, and operational efficiency.
• Monitor, record, investigate, and coordinate responses to complaints, grievances, and claims of noncompliance involving division programs, services, staff, or contracted providers.
• Serve as a compliance resource for staff, leadership, community partners, and stakeholders.
• Recommend and implement process improvements that enhance operational effectiveness and compliance outcomes.
• Monitor and coordinate marketing and outreach activities to ensure consistency with program objectives, compliance requirements, and organizational priorities.
• Develop and implement an advertising and marketing plan.
• Provide oversight to an outreach staff member.
• Perform other work as required or assigned.

Benefits

• Health, dental, and vision insurance effective the first of the month following 30 days of employment, with the ability to reduce premium contributions through participation in a wellness program.
• Flexible Spending Accounts.
• Employee Assistance Program.
• Paid Time Off.
• Paid Volunteer Time.
• Twelve paid holidays.
• Participation in the Wisconsin Retirement System, which includes county-paid life insurance; employee contribution is required.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager