Compliance Specialist

Tower Loan • Flowood, MS

6d

About The Position

The Compliance Specialist is responsible for supporting key Compliance Department functions, including investigating and resolving customer credit disputes through the E-OSCAR system and standardized correspondence. This role ensures timely tracking, response, and documentation of customer and regulatory complaints. This position supports monitoring and follow-up on internal audit findings and state examination reports, ensuring adherence to deadlines and compliance requirements while managing multiple priorities in a deadline-driven environment.

Requirements

• Highest level of integrity, honesty, and ethical behavior when handling sensitive and confidential information.
• Demonstrates strong interpersonal skills with the ability to work effectively both independently and as part of a collaborative team environment.
• Computer skills, including advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)
• High school diploma or GED required.
• Stand, walk, and/or sit for eight (8) hours a day
• Communicate effectively, verbally, written, in person, via telephone, or electronically.
• Lift and maneuver up to 20 lbs.

Responsibilities

• Daily review and completion of credit disputes received via e-OSCAR and daily completion of direct dispute letters received at Home Office regarding customer accounts.
• Ensure customer complaints are processed, tracked, and resolved in a timely manner.
• Distribute customer letters to Home Office, Supervisors, and Director of Compliance, and follow up for a response, tracking if needed.
• Prepare initial response of letters when appropriate.
• Ensure audit reports are processed; create a follow-up for supervisor response, alert supervisor, and Director of Compliance for overdue responses.
• Prepare initial customer complaint response for Director of Compliance and Home Office counsel review.
• Cross-trained to handle, in addition to the tasks, the duties of the Vendor Compliance Specialist should such a need arise.
• Perform all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees