Compliance Specialist

Concora Credit Inc. • Akron, OH

1d • Onsite

About The Position

As our Compliance Specialist, you’ll help drive Concora Credit’s Mission to enable customers to Do More with Credit – every single day. The impact you’ll have at Concora Credit: You’ll be responsible for investigating consumer complaints from issuing banks and federal and state regulators. We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Requirements

• Bachelor’s degree or equivalent experience
• At least two years of professional work in the financial services industry in banking compliance with experience in regulatory complaints resolution preferred
• At least three years of experience in fraud, customer service, collections, or back-office in the financial services industry.
• Knowledge of consumer compliance regulations.
• Ability to work efficiently and productively, with others or independently
• Excellent written and oral communication skills.
• Strong analytical thinking ability combined with good decision-making and judgment in a time-sensitive environment.

Nice To Haves

• experience in regulatory complaints resolution

Responsibilities

• Maintain working knowledge of applicable laws and regulations affecting our consumer loan servicing business.
• Maintain working knowledge of our policies, procedures, and processes, including applicable servicing platforms.
• Research and draft responses to regulatory complaints received by the issuing banks and from federal and state regulators received by the company.
• Identify issues in complaints that present compliance risk, poor customer experience, and enhancements for procedure, process, and training development and enhancements.
• Contribute to identifying patterns and trends with compliance risk, poor customer experience, and enhancement for procedure, process, and training development.
• Maintain accurate and complete complaint record documentation.
• Meet strict regulatory SLA requirements for all complaints
• Support and assist with other compliance-related projects and initiatives as needed.
• Other duties as assigned.
• These duties must be performed with or without reasonable accommodation.

Benefits

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree