COMPLIANCE SPECIALIST

Hollywood Casino Aurora•Aurora, IL

48d•Onsite

About The Position

The Compliance Specialist is responsible for supporting the administration, monitoring, and enforcement of the property’s regulatory and compliance programs, including Responsible Gaming, SARC, Title 31, CTR, and Self-Exclusion requirements. This position assists with regulatory reporting, recordkeeping, audits, approvals, compliance tracking, and research to ensure the property remains in compliance with applicable gaming regulations, company policies, and internal procedures. The Compliance Specialist works closely with management and departments across the property to identify potential compliance concerns, provide guidance and support, maintain accurate documentation, and assist with the implementation of regulatory requirements. This position requires strong attention to detail, sound judgment, confidentiality, organization, and the ability to effectively communicate regulatory requirements and compliance expectations.

Requirements

Must be at least 21 years of age.
High school diploma or GED required; one or more years’ experience in compliance or governmental affairs; or equivalent combination of education and experience.
Casino experience required.
Must be proficient in Microsoft applications (World, Excel, and Outlook).
Must have comprehensive knowledge of Casino Operations software and equipment.
Must have excellent organization and communication skills.
Must possess excellent oral and written communication skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

Responsible for assisting in the training, implementation, and enforcement of the property SARC/Title 31 and Responsible Gaming compliance programs.
Coordinates regulatory activities to provide optimum support to all departments and Manager.
Processes renewal submissions to (place your Gaming jurisdiction’s name here).
Maintains organized set of detailed records and files to document transactions.
Assists in compilation of reports for (place Gaming jurisdiction’s name) and assists in submission of necessary paperwork on behalf of Manager, as needed.
Responsible for tracking and maintaining of (place Gaming jurisdiction’s name here) approval documentation for any property matters, as necessary.
Performs research, as necessary, for small daily projects and questions to large-scale implantation procedures. Reports findings to Manager.
Assists in audit of Self-Exclusion program, as necessary.
Maintains necessary compliance logs and ensures they are updated.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Assists Manager with administrative duties, as needed.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Assists in audit of Responsible Gaming, CTR and SARC and/or Title 31 programs, in accordance with property’s established compliance guidelines.