Compliance Specialist

State of Utah Office of the Governor•Salt Lake City, UT

7d•Hybrid

About The Position

The Utah Labor Commission’s Industrial Accidents Division is hiring a Compliance Specialist for its Workers’ Compensation Coverage Waiver (WCCW) Compliance Team. The role primarily assists business owners who want to opt out of Utah Workers’ Compensation Act benefits covering their own work, in a fast-paced, high-volume environment. The recruitment may also be used to fill vacancies within six months in the Policy Compliance Team, which focuses on employers’ workers’ compensation insurance requirements, or the Claims Compliance team, which helps constituents through the workers’ compensation claims process. The position provides extensive customer service to the public by phone, email, and in person. It requires working 8 a.m. to 5 p.m., Monday through Friday, at the downtown Salt Lake City office. After an initial three-month training period, the employee may apply for a hybrid schedule with at least three days per week onsite. More onsite days may be required for coverage, training, or meetings. The position includes medical, dental, and vision insurance from day one, 12 paid holidays, vacation leave, and sick leave.

Requirements

Customer service experience demonstrating strong verbal communication skills when responding clearly and professionally to public inquiries by phone, in person, or through a virtual platform.
Ability to produce clear, concise, professional written documents, including emails and letters, tailored to convey information effectively.
Proficiency in Microsoft Word and Microsoft Excel.
Successfully pass a criminal history check.

Nice To Haves

Fluency in speaking, reading, and writing Spanish in addition to English.
Experience in a high-volume, fast-paced customer service environment.
Experience learning, retaining, and applying laws, rules, policies, or procedures.
Experience explaining laws, rules, policies, or procedures to the public.
Experience with case management practices, including maintaining accurate, well-written notes.
Ability to de-escalate individuals who disagree with a law, policy, or process.
Professional experience with workers’ compensation insurance.

Responsibilities

Assist the public with the workers’ compensation coverage waiver program in a fast-paced, high-volume environment.
Provide customer service to the general public by phone, email, and in person.
Review Workers’ Compensation Coverage Waiver and corporate exclusion applications for completeness.
Gather required documentation and confirm applicants’ eligibility for a waiver or exclusion.
Interpret, clarify, explain, and apply agency policies and procedures, business practices, and federal and state laws and regulations.
Manage case files and maintain accurate records.
Conduct compliance audits on active waivers.
Distinguish employer-employee relationships from independent contractor status under the Workers’ Compensation Act.
Take enforcement actions, including issuing denials and revocations of active waivers and managing appeals.
Identify and refer uninsured employers for investigation and issuance of penalties.