Compliance Specialist

937 Payroll•Dayton, OH

2d•Hybrid

About The Position

Compliance Specialists at 937 Payroll serve hundreds of area business owners with their human capital management needs impacting thousands of employees. To keep the 937 community running smoothly, Compliance Specialists help clients navigate payroll tax notices, agency correspondence, Bureau of Workers' Compensation policies, unemployment notices, payroll account issues, and other compliance-related questions. We respond to emails, take phone calls, reply to texts, research agency issues, document resolutions, follow up quickly, communicate clearly, troubleshoot problems, offer advice, and put the client first. We operate based on a hospitality approach and believe that the client's needs always come first. As a Compliance Specialist, a typical day might include the following: Respond to a tax notice for a local restaurant and explain the next steps to the owner. Place an agency call to resolve a payroll tax account issue for a tech startup. Email the owner of a lawncare company with an update on an unemployment notice. Document the resolution of a tax issue so that the client and the 937 Payroll team know exactly what happened. Brainstorm operational process improvements with the Vice President of 937 Payroll.

Requirements

3-5 years of experience solving problems, researching issues, communicating with clients, or working in payroll, HR, accounting, compliance, or customer service.
Bachelor's Degree
Fundamental Payroll Certification (Within the First 9 Months of Employment)

Nice To Haves

Enjoy solving problems.
Love taking on difficult challenges and finding solutions.
Do not get flustered easily.
Research until you find the answer.
Like helping people and putting others first.
Get a sense of satisfaction in knowing you helped make someone else's day better.
Patient and willing to listen.
Teaching someone something new makes you feel warm and fuzzy inside.
Pay attention to the details.
Stay focused, pay attention to detail, and nothing falls through the cracks.
Think on your feet.
Like learning new things, and can learn quickly.
Know how to roll with the punches when things change.
Enjoy research and follow-through.
Willing to dig into agency rules, payroll tax issues, notices, and account details.
Understand that the first answer is not always the final answer, and keep working until the issue is resolved.
Communicate clearly.
Write well.
Speak eloquently.
Have a thirst for knowledge.
New technology is exciting.
Can explain just about anything to anyone, and are comfortable communicating in writing and on the phone.
Motivated and driven.
Volunteer for new challenges without waiting to be asked.
Take ownership of the time spent with the company and truly make a difference.

Responsibilities

Respond to emails, take phone calls, reply to texts, research agency issues, document resolutions, follow up quickly, communicate clearly, troubleshoot problems, offer advice, and put the client first.
Respond to a tax notice for a local restaurant and explain the next steps to the owner.
Place an agency call to resolve a payroll tax account issue for a tech startup.
Email the owner of a lawncare company with an update on an unemployment notice.
Document the resolution of a tax issue so that the client and the 937 Payroll team know exactly what happened.
Brainstorm operational process improvements with the Vice President of 937 Payroll.