Compliance Specialist

Hinderliter de Llamas & Associates•Fresno, CA

18h•$19 - $21•Onsite

About The Position

The HdL Companies help cities, counties and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector, and serving over 600 local governments nationwide. Leveraging our talented team of professionals, along with leading edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners.

Requirements

Professional, respectful demeanor in communicating with taxpayers, clients, and team.
Maintain a deep understanding of complex municipal codes.
Resolve problems of complexity and with a broad perspective; looking for ways to improve overall client or taxpayer experience.
Working knowledge of business models in key discovery types.
Experienced Client Services skills.
Solve problems of moderate scope and complexity.
Demonstrate good judgment, strong team player.
Adapt well to changing priorities, influences priorities and decisions.
Excellent attention to detail and high degree of accuracy and consistency.
Recognize potential problems and provide alternatives that satisfy long-range plans.
Proven verbal and written communication abilities and strong interpersonal skills.
Demonstrated excellent organizational skills; able to multi-task, set priorities, and follow up promptly.
Ability to learn and apply complex concepts in new situations.
Ability to work in a team environment as well as work independently while making sound decisions.

Nice To Haves

Sales experience a plus.

Responsibilities

Manage a large volume of inbound and outbound calls in a timely manner.
Follow standard operating procedures.
Research inquiries and provide solutions.
Keep the pipeline full and work to improve the process.
Timely and accurately record work and results.
Act as a representative of our client, addressing or resolving inquiries from taxpayers via multiple channels: email, phone, fax, etc.
Process inbound correspondence and forms.
Resolve problems using standard procedures; looking for ways to improve overall client experience.
Update, maintain, or access taxpayer accounts, transactions, or documents in proprietary system.
Ensure required documentation is received and completed correctly.
Successfully complete basic training.
Competent in identifying qualified targets for Discovery.
Able to meet department productivity and quality standards.