Compliance Specialist

Werner Enterprises•Omaha, NE

17d

About The Position

The Compliance Specialist ensures that Safety/Risk Department rules and policies are documented, enforced, and resolved. The role supports drivers with hours-of-service compliance, researches log correction requests, reviews audit reports and paper logs for violations, and documents incidents, complaints, coaching, and counseling. It also monitors in-cab device communication issues and reviews Motor Vehicle Records for DOT compliance. The position supports risk and claims activities by locating and saving relevant camera footage, updating risk systems, answering calls about liability, workers’ compensation, and cargo matters, and conducting initial claim investigation and triage. General clerical duties include opening mail, creating files, ordering police reports, attaching electronic files, and typing. Other related duties may be assigned by supervisory personnel, including assistance with hazardous-material briefings and compliance questions.

Requirements

High school diploma or GED.
Knowledge of DOT regulations and company requirements, policies, and procedures.
Excellent listening skills.
Ability to communicate courteously and professionally.
Skill in operating a PC and various office equipment.
Knowledge of AS-400, Microsoft Office, and other office database systems.
Ability to relate well with drivers.
Skill in operating a multi-line telephone and various office equipment.
Ability to meet deadlines.
Ability to work well with others and follow direction from adjusters and management.
Excellent organizational skills.
Excellent interpersonal and communication skills.
Excellent customer service skills.
Maintain any credentials required to perform safety functions.

Nice To Haves

Safety Specialist experience.
Familiarity with spreadsheet and database information systems.

Responsibilities

Provide customer service to drivers with questions about hours-of-service compliance, identify their needs, and provide immediate feedback.
Communicate problems to driver associates and provide feedback and resolution.
Research driver requests for log corrections in the computer system, verify their validity, update records as appropriate, and respond to drivers about the findings.
Use computer-system audit reports to research hours-of-service violations, determine disciplinary action, handle audit calls, carry out disciplinary action, and update the computer system.
Monitor drivers experiencing in-cab device communication issues and ensure timely resolution or repair.
Review paper logs used during malfunctions for accuracy and hours-of-service violations, and document discovered issues.
Document driver incidents and complaint reports, along with necessary coaching and counseling.
Review Motor Vehicle Records to ensure DOT compliance.
Assist with hazardous-material briefings and answer general hazardous-material compliance questions as assigned.
Locate and review camera video of accidents or other risk events, save the appropriate video length with the accident record in the claims administration system, and update risk systems and personnel as appropriate.
Answer calls from drivers, claimants, and customers about liability, workers’ compensation, and cargo issues; present a professional company image and route calls to appropriate staff.
Identify, research, and resolve internal and external customer issues using the computer system.
Perform clerical duties, including opening mail, building files, ordering police reports, attaching electronic files, and typing.
Conduct initial claim investigation and triage for liability, property damage, and workers’ compensation claims.
Document non-work-related driver illnesses and injuries, motorist and internal complaints, CSA violations, and citations in AS400 and incident reporting.
Perform other related duties assigned by supervisory personnel.