Compliance Specialist

Dallas College

11d•Onsite

About The Position

The Compliance Specialist applies current regulations and best practices to resolve escalated compliance complaints and coordinate services for students with disabilities and accessibility needs under the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. The role serves as the primary liaison with Accessibility Services, the primary intake contact for Age Discrimination in Employment Act claims, and a resource to Dallas College campuses on state and federal regulations. The position supports the college’s commitment to equity, accessibility, and student success. The specialist collaborates with Accessibility Services, Student Rights and Responsibilities, Academic Compliance, Human Resources, and other stakeholders. The role reviews policies and practices, develops and improves complaint intake and resolution processes, delivers training, and analyzes accommodation and complaint data to identify trends and recommend improvements. It also conducts quarterly and annual reviews of escalated complaints and safeguards confidential student and employee information. The position requires a bachelor’s degree in a related field and four years of professional and supervisory experience in a relevant area. Work is performed in a standard office environment, and the position requires regular and predictable attendance. All positions are considered on-site; after six months, some positions may be eligible to apply for a hybrid arrangement subject to responsibilities, operational needs, supervisor approval, and college policy.

Requirements

Bachelor’s degree in Education, Public Administration, Human Resources, Social Work, or a related field.
Four years of professional and supervisory experience in Education, Higher Education, Human Resources, Compliance, or Vocational Rehabilitation.
Knowledge of the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and the Age Discrimination in Employment Act.
Knowledge of conflict resolution, interpersonal communication, surveys, generative AI, and data analytics.
Skills in public speaking and presentations, facilitator training, data collection, and report writing.
Ability to monitor compliance deadlines and create, develop, and implement efficient processes and procedures for reporting and resolving related claims.
Ability to maintain escalated accessibility complaint and age discrimination databases for review and publication.
Ability to interpret regulations, policies, and procedures and apply them to complex situations.
Strong problem-solving, conflict-resolution, relationship-building, communication, and presentation skills.
Ability to analyze data and identify opportunities for continuous improvement.
Commitment to equity, inclusion, accessibility, and student success.
Ability to maintain confidentiality and demonstrate regular, predictable attendance.
School/education transcripts required.
Successful completion of a criminal background check; some positions may also require a fingerprint check.

Nice To Haves

Master’s degree or higher in Education, Public Administration, Human Resources, Social Work, or a related field.
Six years of professional and supervisory experience in Education, Higher Education, Human Resources, Compliance, or Vocational Rehabilitation.
Special Education or Human Resources experience.
Bilingual or multilingual ability.
Knowledge of higher education accommodations and special education.
Experience providing student and faculty training on disability integration in the classroom.
Conflict resolution experience in higher education.
Strong interpersonal communication, conflict resolution, and training skills.

Responsibilities

Facilitate resolution between the institution and students with escalated Accessibility Services accommodation issues and ADA and Section 504 compliance concerns.
Serve as a resource for escalated student accommodation concerns and disability-related compliance matters.
Establish and maintain working relationships with Accessibility Services, Student Rights and Responsibilities, Academic Compliance, Human Resources, and other campus stakeholders.
Review and recommend changes to policies, procedures, and protocols concerning student accommodations to ensure alignment with legal requirements and best practices.
Develop, implement, and maintain the intake process for age discrimination claims; collaborate with Human Resources on resolution and process improvements.
Provide training, professional development, and educational programs on disability sensitivity, accessibility, accommodation rights, and compliance requirements.
Collect and analyze accommodation and complaint data, identify trends, and recommend improvements to services, practices, and protocols.
Conduct quarterly and end-of-year reviews of escalated complaints and recommend improvements to programs and services.
Maintain strict confidentiality of sensitive student and employee information.
Support initiatives, committees, or student organizations that promote accessibility, disability awareness, and inclusive practices.
Complete required Dallas College professional development hours: at least 19 hours per academic year for all employees, with an additional 16 leadership-development hours for people leaders.
Perform other duties as assigned.