Compliance Specialist I

ADP•San Dimas, CA

6d•Hybrid

About The Position

ADP is hiring a Sr. Client Svc & Prod Supt Specialist (Compliance), Wisely Card Fraud Disputes in our Employee Financial Solutions organization. As a Sr. Client Svc & Prod Supt Specialist on the Disputes team, you will provide advanced subject matter expertise and second-tier support for the Wisely Card product, with a primary focus on resolving card member inquiries and addressing fraud-related concerns. In this role, you will use your technical knowledge and analytical skills to investigate issues, drive resolution, and help protect card members.

Requirements

This role is located in our San Dimas, CA office. We support a hybrid working arrangement (3 days in the office minimum with 2 days at home).
Minimum 2 years of relevant experience in card member or client service, fraud investigation, or technical support.
Hands-on experience or exposure to dispute case research tools (Quavo, LexisNexis, Visa or similar) strongly preferred.
Solid analytical, problem-solving, and communication skills.
Expanded conceptual knowledge of fraud/risk discipline, with an eagerness to broaden capabilities.
Ability to work independently, manage multiple priorities, and contribute to team projects.
Experience with application support or technical troubleshooting is a plus.
Adaptability and commitment to delivering excellent service to card members.
Excellent written and verbal communication skills, including the ability to communicate with Senior Leadership and cross-functional partners.
Ability to lead projects and drive operational changes.
Visionary mindset with the ability to anticipate issues and implement system changes.
Experience noted above, OR Military Experience.

Nice To Haves

Professional certification (Payroll Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP), etc).
Banking terminology, handling disputes, knowledgeable with Visa and Mastercard charge back.

Responsibilities

Ensuring ADP's compliance with regulatory (e.g., regulation E) and third-party requirements.
Knowledge of privacy and security protocols, identifying fraudulent activity and compliance with applicable laws and regulations.
Escalate operational gaps or compliance concerns to management.
Participate in compliance related training and communication programs, as needed.
Serve as a consultant in servicing ADP's products/technologies, using a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to identify solutions, resolve issues, and provide solutions.
Build relationships with clients using the phone, email, and/or chat, striving to exceed client expectations in every interaction.
Leverage ADP product & services knowledge to provide solutions to issues and questions and help build client understanding around our products' value.
Turn client input into recommendations for ADP leadership on best practices and solutions training.