Compliance Quality Control Analyst II

First Command Financial Services, Inc.•Fort Worth, TX

2h•Hybrid

About The Position

The Compliance Quality Control Analyst II will be responsible for supporting the Bank’s consumer compliance monitoring program, which is part of the Bank’s “second line of defense.” This role involves ongoing testing of key compliance controls to identify regulatory violations or other deficiencies across the bank. Responsibilities include examining processes, controls, and records; documenting work papers; interacting with all levels of Bank management; and presenting recommendations to management. The work product is reviewed internally by the VP Fiduciary and Compliance QC and the SVP Bank Compliance Officer before being shared with stakeholders, including Internal Audit and Bank leadership.

Requirements

Bachelor’s degree required; equivalent experience may be considered.
At least 3 years of Banking experience required.
At least 3 years of experience in a dedicated testing function (e.g., Quality Assurance or Quality Control, Internal or external Audit) required.
Demonstrated knowledge and understanding of testing standards and Bank regulations.
Demonstrated ability to perform research, including reading regulations and independently using industry resources to form an opinion.
Excel and SQL proficiency highly desirable.
Must be detail-oriented and possess strong communication and organizational skills.
Strong ability and motivation to learn.
Public Speaking and memorandum writing skills.

Nice To Haves

Experience within a Banking Compliance team highly preferred.
Exposure to consumer banking regulations highly preferred.
Banking software (e.g., Jack Henry, Cognos, Verafin, Actimize) experience preferred.
Relevant certification (e.g., CIA, CRCM, CFE) preferred.

Responsibilities

Assist the Senior Compliance Quality Control Analyst and VP, Fiduciary and Compliance QC in executing the Bank’s Quality Control Compliance Program.
Conduct ongoing quality control testing related to various regulations including alphabet regulations (e.g., Regulations B, CC, D, DD, E, P, X, Z, FCRA, FDCPA, Flood, SAFE Act, MLA, E-Sign Act, etc.), BSA, and OFAC.
Obtain transactional or other data from various bank systems for sampling and detailed review.
Obtain and review Bank records, including complex process and procedure documentation, for consistency with applicable regulations under the supervision of the VP, Fiduciary and Compliance QC.
Document work performed, typically in Excel, consistent with internal procedures, which may include developing work papers for new efforts.
Draft written reports of testing results consistent with internal procedures.
Work closely with Compliance team members to determine the root cause of issues and necessary follow-up actions.
Follow up on open quality control issues for ongoing tracking and remediation.
Assist with projects assigned by the VP, Fiduciary and Compliance QC or the SVP, Bank Compliance Officer, such as gathering evidence for Internal Audit or the OCC, assisting with BSA/AML or other Compliance projects, assisting with data collection for annual OCC MLR filings or risk assessments, and researching management requests regarding regulatory requirements for proposed process changes.
Attend the Bank’s Compliance Committee meetings.