Compliance Quality Control Analyst II

First Command Financial Services, Inc.•Fort Worth, TX

6h•Hybrid

About The Position

The Compliance Quality Control Analyst II supports First Command Bank’s consumer compliance monitoring program as part of the Bank’s second line of defense. The role tests key compliance controls on an ongoing basis to identify regulatory violations and other deficiencies across the Bank. The Analyst examines processes, controls, and records; documents work papers; interacts with Bank management at all levels; and presents recommendations. Work product is reviewed by the VP Fiduciary and Compliance QC and the SVP Bank Compliance Officer before being shared with stakeholders such as Internal Audit and Bank leadership. The Analyst works with the Senior Compliance Quality Control Analyst and VP, Fiduciary and Compliance QC to carry out the Bank’s Quality Control Compliance Program. Work includes testing consumer banking regulations, BSA, and OFAC; obtaining and analyzing bank data and records; documenting and reporting test results; supporting issue remediation; and assisting with projects, audits, risk assessments, research, and committee work.

Requirements

Bachelor’s degree required; equivalent experience may be considered.
At least 3 years of banking experience.
At least 3 years of experience in a dedicated testing function, such as Quality Assurance, Quality Control, or internal or external audit.
Excel and SQL proficiency is highly desirable.
Detail-oriented, with strong communication and organizational skills.
Demonstrated knowledge and understanding of testing standards and Bank regulations.
Ability to conduct research, including reading regulations and independently using industry resources to form an opinion.
Strong ability and motivation to learn.
Public speaking and memorandum-writing skills.

Nice To Haves

Experience within a Banking Compliance team.
Exposure to consumer banking regulations.
Experience with banking software such as Jack Henry, Cognos, Verafin, or Actimize.
Relevant certification such as CIA, CRCM, or CFE.

Responsibilities

Assist the Senior Compliance Quality Control Analyst and VP, Fiduciary and Compliance QC in executing the Bank’s Quality Control Compliance Program.
Conduct ongoing quality control testing related to consumer banking regulations, BSA, and OFAC.
Obtain transactional and other data from bank systems for sampling and detailed review.
Obtain and review Bank records, including complex process and procedure documentation, for consistency with applicable regulations under the supervision of the VP, Fiduciary and Compliance QC.
Document work performed, typically in Excel, in accordance with internal procedures, including developing work papers for new efforts independently or with colleagues.
Draft written reports of testing results in accordance with internal procedures.
Work with Compliance team members to determine root causes of issues and necessary follow-up actions.
Track open quality control issues and follow up on remediation.
Assist with projects assigned by the VP, Fiduciary and Compliance QC or the SVP, Bank Compliance Officer.
Help gather evidence requested by Internal Audit, the OCC, or other stakeholders.
Assist with BSA/AML and other Compliance projects, including ongoing monitoring of customer reviews.
Assist with data collection for the annual OCC MLR filing and risk assessments covering BSA/AML and OFAC, Deposit and Lending, Fair Lending, CRA, and the Identity Theft Program.
Research management requests, including whether proposed process changes trigger additional regulatory requirements.
Attend the Bank’s Compliance Committee.