Compliance Operations Project Administrator

CyberSheath•Reston, VA

22h•Remote

About The Position

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add to our team! CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals advise clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security. Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Confident ‘doers’ who ‘get the job done’ and strive to ‘do the right thing, even when no-one is looking’ are the types of candidates who strive in our culture. Additionally, our most successful team members are self-starters and willing to put on many hats to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.

Requirements

Experience and understanding of the managed service provider environment
Familiarity with ConnectWise Manage
Execution-Driven – You close loops and ensure nothing is left unfinished
Highly Organized – You bring structure to fast-moving, complex environments
Detail-Oriented – You track the small things that make a big difference
Proactive – You anticipate needs instead of waiting for direction
Process-Minded – You enjoy building repeatable, scalable systems
Accountable – You take ownership of outcomes, not just tasks
Calm Under Pressure – You can manage shifting priorities without losing control
Project-Oriented – You think in terms of timelines, dependencies, milestones, and delivery outcomes

Nice To Haves

4+ years of experience in operations coordination, dispatch, project coordination, or similar role
Demonstrated experience managing multiple concurrent projects, timelines, and cross-functional resources
Experience in an MSP, cybersecurity, or compliance-driven environment preferred
Experience using ticketing/PSA systems (e.g., ConnectWise, ServiceNow, etc.)
Strong organizational and time management skills
Ability to coordinate multiple priorities and deadlines simultaneously
Strong written and verbal communication skills
Proficiency in Excel, reporting tools, and documentation platforms
Project Management Certification preferred (PMP, CAPM, PRINCE2, or equivalent)
Familiarity with Agile, Scrum, or hybrid project management methodologies is a plus

Responsibilities

Support the Compliance team with day-to-day operational execution across multiple client environments
Coordinate internal compliance resources for assessments, audits, and ongoing compliance activities
Manage and track compliance-related tickets, tasks, and deliverables
Maintain organized documentation, artifacts, and internal records for compliance engagements
Ensure all compliance workflows are progressing on schedule and aligned with internal priorities
Coordinate schedules for compliance staff and internal stakeholders
Assign tasks and tickets to appropriate resources based on priority, workload, and skillset
Optimize team utilization and ensure efficient allocation of resources
Track deadlines for audits, assessments, and remediation activities
Adjust schedules dynamically to account for shifting priorities and urgent work
Apply structured project management principles to resource planning, capacity management, and delivery timelines
Create, assign, and monitor service tickets and internal tasks
Track open work and ensure timely progression to meet internal SLAs
Escalate blockers, delays, or risks to leadership proactively
Ensure accurate and timely updates within ticketing and project systems
Maintain visibility into backlog, workload, and team performance
Maintain dashboards and reporting on compliance activities, task status, and team utilization
Provide weekly and monthly updates to leadership on progress, risks, and capacity
Ensure internal systems (PSA, documentation platforms, etc.) remain accurate and up to date
Track key metrics such as backlog, completion rates, and upcoming deadlines
Provide forward-looking capacity and risk forecasting based on workload trends and project timelines
Execute established compliance workflows and playbooks
Identify inefficiencies and recommend process improvements
Help standardize and scale compliance operations as the organization grows
Drive consistency and discipline across the compliance delivery lifecycle
Introduce and enforce project management best practices, including task dependencies, milestone tracking, and accountability frameworks