Compliance Operations Coordinator

Tower Water•Somerset, NJ

9d•$19 - $22•Hybrid

About The Position

The Compliance Operations Coordinator is an entry-level operations support role responsible for accurate documentation, responsive customer service, data entry, client communication, and coordination of Legionella-related compliance workflows. The role supports customers, field personnel, management, and affiliate partners by maintaining organized records, processing results and documents, following up on contracts, communicating approved new services, collecting customer feedback, participating in weekly meetings, and helping ensure required work is completed accurately and on time. Comprehensive training is provided in company services, systems, and applicable compliance requirements. The position supports scheduling records and communicates service information as needed, but does not include dispatching field personnel, assigning sampler routes, or making real-time field deployment decisions. Work takes place in the office and remotely according to the assigned schedule and company policy. After training, remote work options include three days on site and two days remote. Occasional travel between assigned offices or visits to customer locations and mechanical areas may be required for training or operational support. Extended computer, document-review, telephone, and email work may be required, with occasional overtime based on business or compliance needs. Compensation is an hourly rate of $19.25–$21.65, based on experience. Eligible employees may receive company-sponsored benefits, paid time off, paid holidays, retirement benefits, insurance coverage, and other benefits subject to current plan terms and eligibility requirements. Tower Water describes its workplace as professional and respectful and states that employment is at will, subject to applicable law and written company policy.

Requirements

High school diploma or equivalent required.
Strong organization, time management, attention to detail, and ability to manage multiple deadlines.
Clear, professional written and verbal communication with a customer-focused approach.
Comfort with data entry, electronic records, web portals, and Microsoft Word, Excel, Outlook, and Teams.
Ability to follow procedures, work independently and collaboratively after training, and escalate questions appropriately.
Ability to travel between assigned offices or attend occasional customer or field visits as required.

Nice To Haves

Associate degree, relevant coursework, or related experience.
Administrative, customer service, environmental services, or compliance experience; helpful but not required.
Experience with CRM, document-management, accounting, workflow-automation, or compliance software.
Familiarity with QuickBooks, Adobe Acrobat, Microsoft Copilot, or form-building tools.
Interest in water treatment, Legionella compliance, environmental services, public health, or regulated operations.

Responsibilities

Maintain accurate customer records, compliance documents, certificates, reports, and internal trackers.
Review, process, distribute, and upload Legionella results and required documentation using established workflows and portals.
Monitor deadlines and workflow status, follow up on missing information, and escalate technical or compliance concerns appropriately.
Provide requested records to customers, staff, and authorized officials while documenting notifications and completed actions.
Serve as a professional point of contact for routine customer questions, documentation requests, portal assistance, and service information.
Monitor assigned inboxes and telephone communications; respond, route, or escalate requests according to established procedures.
Prepare, proofread, and format agreements, proposals, contracts, reports, letters, meeting notes, and other business documents.
Complete data entry, filing, recordkeeping, routine reporting, and follow-up on outstanding documents and customer requests.
Follow up on outstanding contracts, agreements, proposals, renewals, and required customer documentation.
Communicate approved new services, compliance programs, and service enhancements to existing and prospective clients.
Collect and document customer feedback, concerns, and service requests, and coordinate follow-up with appropriate internal teams.
Participate in weekly internal and customer-facing meetings, provide status updates, document commitments, and track action items.
Maintain office and sampling-supply inventory and support the organization and readiness of assigned office locations.
Assist with Water Management Plan preparation, standard operating procedures, work instructions, templates, and support documentation.
Collaborate with Operations, Compliance, Sales, Technical, field staff, vendors, affiliate companies, customers, and government contacts.
Participate in cross-training and provide administrative or compliance support during absences, peak periods, or business growth.
Support scheduling records and communicate service information as needed; the role does not dispatch field personnel, assign sampler routes, or make real-time field deployment decisions.

Benefits

Medical, dental, and vision benefits with generous employer contributions.
401(k) with 4% matching.
10 vacation days and 5 sick days per year, with vacation increasing based on years of service.
8 paid holidays.
Pretax benefits such as FSA or HSA accounts.
Company-paid life insurance and short-term disability coverage.
Laptop, phone, and monitor for home use.
Quarterly conversations with the manager.
All-staff meetings and fun events.
Additional benefits through the PEO.
Remote work options after training, with three days on site and two days remote.
Access to an Employee Assistance Program and training database.
Eligible employees may receive company-sponsored benefits, paid time off, paid holidays, retirement benefits, insurance coverage, and other benefits subject to plan terms and eligibility requirements.