Compliance Operations Associate

Verse Medical•New York, NY

7d•Hybrid

About The Position

Verse is looking for a Compliance Operations Associate to help keep our compliance program running smoothly day to day. This role is a mix of desk work and hands-on facility work: you'll track and manage the ongoing pieces of our compliance program (policies, certifications, audits, documentation, deadlines), and you'll also be the on-site point person when third-party auditors or inspectors visit our facility — walking them through the space, answering questions, and making sure what's on paper matches what they see in practice. This is a great fit for someone who is detail-oriented, comfortable with both administrative tracking work and hands-on, in-person facility work, and who takes ownership of following through on open items until they're closed.

Requirements

1–3+ years of experience in compliance, quality assurance, operations, audit support, or a related field (healthcare, financial services, or regulated industry experience a plus, depending on Verse's sector)
Strong organizational skills and comfort managing multiple ongoing trackers/deadlines simultaneously
Excellent attention to detail — comfortable being the person who catches the small thing others miss
Clear written and verbal communication skills, including writing up findings and following up with stakeholders
Comfortable working both independently at a desk and in person on the facility floor, including hosting external auditors/inspectors
Professional presence and composure when representing Verse to outside auditors or regulatory officers
Proficiency with spreadsheets/trackers (Excel/Google Sheets) and general office tools; experience with compliance/GRC software a plus
A proactive, "follow-through" mindset — someone who closes the loop on open items rather than letting them sit

Nice To Haves

Familiarity with relevant regulatory frameworks in the DMEPOS field, Medicare requirements, and general medical terminology.
Prior experience conducting audits, inspections, or QA reviews
Experience building or improving tracking systems/processes from scratch

Responsibilities

Maintain and update compliance trackers, calendars, and checklists (licenses, certifications, permits, renewals, training completions, audit action items, etc.)
Monitor upcoming deadlines and proactively flag items before they become urgent
Organize and maintain compliance documentation and recordkeeping systems, ensuring materials are audit-ready at all times
Support internal audits and external inspections by gathering documentation, coordinating schedules, and preparing materials
Draft and update standard operating procedures (SOPs), checklists, and job aids as processes evolve
Assist in preparing reports and dashboards summarizing compliance status for leadership
Help onboard and track completion of required trainings/certifications across teams
Serve as the on-site point of contact when third-party auditors, inspectors, or regulatory officers visit Verse's facility
Coordinate scheduling and logistics ahead of each visit, ensuring the facility and relevant staff are prepared
Accompany auditors throughout the on-site walk-through, answering questions and facilitating access to documentation, staff, or areas of the facility as needed
Take detailed notes during the walk-through, including any observations, findings, or requests made by the auditor
Conduct internal "pre-visit" walk-throughs beforehand to proactively identify and resolve issues before an official visit
Compile and distribute post-visit summaries, tracking any corrective action items through to resolution
Build working relationships with internal teams so facility staff are consistently audit-ready, not just before a scheduled visit
Escalate urgent or high-risk findings promptly to compliance leadership
Act as a point of contact for basic compliance questions from staff, directing more complex issues to the compliance Director
Support the rollout of new policies or procedures, including communication and training logistics
Assist with special projects (e.g., new regulatory requirement rollouts, audit prep, policy revisions)