Compliance Officer

Yes Communities • Jacksonville, FL

10d

About The Position

The Compliance Officer identifies, addresses, and formally documents community violations involving home inventory, yard maintenance, and common areas in accordance with company and municipal and state requirements. The role requires professionalism and quality customer service when resolving resident complaints and concerns, and regular communication of community rules and regulations.

The Compliance Officer helps ensure that office and maintenance department working conditions meet guidelines and expectations. Duties may change as deemed appropriate by management, and additional duties may be assigned by the supervisor.

Requirements

• High school diploma or equivalent.
• Customer service experience or skills.
• Basic maintenance experience.
• Excellent oral and written communication skills.
• Self-motivated and independent, with the ability to work with minimal supervision.
• Computer skills, including Microsoft Office software products.

Responsibilities

• Identify and document violations involving home inventory, yard maintenance, and common areas.
• Conduct inspections of home sites as directed by the Community Manager to ensure homes are properly maintained by residents.
• Communicate with residents and follow up on the condition of homes and community amenities.
• Prepare and deliver correction notices to residents and maintain updated reports on the readiness of home sites and common areas.
• Conduct follow-up assessments of monthly inspections and work orders for home sites and common areas.
• Ensure compliance with municipal and state agency requirements concerning community environmental matters.
• Provide professional customer service and assist the Community Manager in resolving resident complaints and concerns.
• Communicate community rules and regulations to residents as needed.
• Help ensure a safe work environment in the maintenance department and for assigned contractors, as directed by the Community Manager.
• Inspect company assets and document inspections for accountability and proper operation.
• Perform additional duties as assigned by the supervisor; duties may change as deemed appropriate by management.

Benefits

• Competitive salary and bonus plan
• Medical, dental, and vision benefits
• Paid time off (PTO)
• Life insurance
• 401(k)
• Unique and vibrant company culture

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED