Compliance Officer I (Domestic Relations Department)

County of Berks • Reading, PA

1d • Onsite

About The Position

The Compliance Officer I is an entry-level training position in the Domestic Relations Section. The employee learns to conduct contempt conferences with clients and attorneys to determine fair and appropriate court orders for repayment of missed support payments, present contempt hearings before a Family Court judge, and manage a caseload effectively and independently. After one year as a Compliance Officer I and a good or better performance evaluation, the employee is eligible for promotion to Compliance Officer II.

Employees of the Domestic Relations Section serving the 23rd Judicial District of Pennsylvania must support high program performance standards through efficient work practices, process improvement, and training; these activities occasionally require travel. Employees must also maintain a safe and secure environment by following safety and security procedures. Physical presence in the office is required. The work takes place in a normal office environment and can involve stress from extended computer use, demanding clientele, and ongoing program performance goals.

Requirements

• Bachelor’s degree from an accredited college or university.
• Basic computer knowledge and PACSES knowledge.
• Working knowledge of applicable local, state, and federal laws and case procedures relating to support, and the ability to apply support laws in practical situations.
• Negotiating skills.
• Ability to express ideas clearly, accurately, and in detail, orally and in writing.
• Ability to establish effective working relationships with associates and the public.
• Ability to maintain a caseload independently and work with minimal supervision.
• Ability to handle stress.
• Physical presence in the office is required.

Nice To Haves

• Bachelor’s degree in Criminal Justice, Social Services, Pre-law, or another related field.
• Experience dealing with people or court-oriented organizations.

Responsibilities

• Use the PACSES computer system to review automated mail alerts, monitor enforcement actions needed on support cases, manage caseloads, and update system information.
• Prepare court summaries describing alleged acts of contempt and case-specific facts for presentation and testimony at contempt hearings before Family Court judges.
• Schedule and conduct contempt conferences with clients and attorneys to address and resolve failures to make payments under support orders, and prepare appropriate repayment orders.
• Respond to correspondence concerning compliance caseloads, scheduled contempt conferences and hearings, and unreimbursed medical bill compliance issues.
• Review targeted cases for monthly driver’s license and recreational license suspension intent letters to defendants.
• Request applications and issuance of bench warrants in a timely manner when defendants fail to appear for scheduled proceedings as ordered.
• Complete assigned monthly reports identifying eligible cases to support effective caseload management and improve current support and arrears collection performance.
• Maintain high program performance standards through efficient work practices and active participation in process improvement and training; travel occasionally as required.
• Maintain a safe and secure work environment by complying with safety and security procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level