Site Manager - HOA Communities - Company Fleet Car Provided

SpectrumAM•Katy, TX

1d•Onsite

About The Position

The Compliance Driver drives regularly to homeowner association communities managed by Spectrum AM and records homeowners who are not in compliance. The role involves inspecting homes by driving through neighborhoods, with approximately 90% of the workday spent driving. A company vehicle is provided, though the employee may occasionally need to use a personal vehicle because of scheduling issues or while the company vehicle is unavailable for repairs or maintenance; mileage is reimbursed for personal vehicle use. Some properties require walking in parts of the community. The position also involves communicating with homeowners about compliance issues and resolutions, responding to customer inquiries, and sometimes de-escalating conflicts with frustrated homeowners. Training is provided for handling difficult interactions. The role offers autonomy and support through mentors, subject-matter experts, managers, and a training department, as well as in-house education and opportunities to develop a career at Spectrum AM.

Requirements

Valid driver's license, auto insurance, and a safe driving record.
Computer literacy and familiarity with Microsoft Word and Excel.
Ability to enter data into databases and iPads.
Conflict-resolution and customer-service skills.
Organization and time-management skills.
Problem-solving and analytical skills.
Clear, professional written and verbal communication.
Attention to detail.
Ability to understand and carry out oral and written requests.
Ability to multitask and learn in a fast-paced environment.
Customer-service mindset and ability to work as part of a team while maintaining a calm demeanor during customer interactions and peak times.
Initiative and ability to work independently.

Nice To Haves

No industry experience is required; the company highly values initiative and the ability to work independently.

Responsibilities

Drive through managed homeowner association communities to inspect homes and note non-compliant homeowners.
Work with homeowners on compliance issues and their resolution.
Respond to customer inquiries by understanding the issue, reviewing prior inquiries and responses, researching relevant information, communicating an answer, and verifying the customer understands.
Recommend process improvements and identify new product and service applications.
Participate in educational opportunities and learn the governing documents of each homeowner association.
Walk portions of certain properties when required.
Use a personal vehicle when necessary because of scheduling issues or company-vehicle repairs or maintenance; mileage is reimbursed.
De-escalate and resolve conflicts with frustrated or upset homeowners.

Benefits

Five weeks of paid time off.
Forty paid hours per year for community service activities.
Eleven annual paid holidays.
Medical, dental, and vision benefits.
Short-term and long-term disability coverage.
Life and accidental death and dismemberment insurance.
401(k) program.
In-house free medical clinic at the San Antonio office, with virtual appointments for other offices.
In-house education and personal development opportunities.
Training and support from mentors, subject-specific experts, the training department, and managers.
Structured career-track plan with a six-month review.
Company fleet car provided; mileage reimbursement when a personal vehicle is used for work.