Compliance Coordinator

Seaboard Marine•Miami, FL

8d•Onsite

About The Position

This position is responsible for researching and preparing Deferred Discount requests and researching and reviewing Brokerage Commission payments for approval. This position must ensure that the Jira ticket process and the Deferred Discount (DD policy are adhered to and make recommendations for updates to all policies and procedures. To perform this job successfully, an individual must accomplish each essential duty, bringing items to a documented, timely, high-quality resolution. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

One (1) year of recent experience reviewing financial, billing, and/or contract-related documents
Experience working in a highly regulated industry (e.g., logistics, public accounting, legal services) with a proven ability to follow established rules and procedures
Ability to quickly understand and apply regulations administered by the Federal Maritime Commission, particularly as they relate to contracts, rates, and charges
Demonstrated ability to deliver high level of customer service and collaborate effectively across teams
Intermediate skills in MS Office with a particular focus on Excel.
Comfortable using digital tools. Ability to quickly learn and adapt to internal systems and workflow platforms.
Strong organization and time management skills with the ability to prioritize and be detail-oriented.
Ability to establish and maintain productive working relationships with both internal and external customers.
Ability to influence others and exercise independent judgement within established systems and procedures.
Ability to quickly review and resolve complex information through defining problems, collecting data, establishing facts, and drawing valid conclusions.
Ability to spot trends and perform root-cause analyses to derive, submit, and implement recommendations for process improvements.
Ability to work independently with limited supervision.
Ability to work cross-departmentally to bring items to a resolution.
Ability to communicate effectively (speak, write, read) in English in a business environment.
Ability to work extended hours, holidays, and/or weekends as needed.

Nice To Haves

SOS (AS400) experience.
Experience with workflow management software, preferably JIRA.
Bilingual (English/Spanish).

Responsibilities

Research and prepare Deferred Discount requests for approval by supervisor. Preparation includes Confidential Service Contract analysis and application, research in AS 400, calculating payment amounts and a high attention to detail as dates of cargo receipt are critical in determining accurate Deferred Discount amounts.
Use of Business Intelligence reports to assist in preparation of Deferred Discount payment amounts.
Review of customer’s invoices for accuracy and liaising with customers to resolve discrepancies.
Review Brokerage Commission payments for approval. Review includes examining the Confidential Service Contract, the AS 400 and the customer’s invoice to ensure the information is consistent and following up with the customer to resolve discrepancies.
Use of the Deferred Discount Jira project to standards established within the Customer Compliance Management department.
Interface with Credit & Collections and Accounts Receivable routinely for the processing of any invoices.
Manage a high volume of emails. Respond promptly to all customer queries.
Maintain accessible electronic files of all documents pertaining to Deferred Discount requests and Freight Forwarder Commission payments for auditing and compliance purposes.
Assist internal and external Accounting and Compliance Auditors as needed.
Assist the Customer Compliance Department on an as-needed basis with other duties.
Perform other duties as assigned.