Compliance Coordinator (HOA)

PMP Management•Diamond Bar, CA

35d•Onsite

About The Position

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as an Compliance Coordinator for Diamond Bar Country Estates in Diamond Bar, CA. Property Management Professionals (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, and Utah. PMP delivers a level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms. PMP is one of the fastest-growing management firms that provides our team members with a unique opportunity to evolve and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half. PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. The Compliance Coordinator is responsible for ensuring that the community association follows all governing documents, local, state, and federal regulations, and laws. This role requires attention to detail, strong organizational skills, and the ability to work independently and as part of a team. The Compliance Coordinator must be able to communicate effectively with board members, homeowners, and vendors. Working with the ARC Committee on Landscape and Architectural Enforcement guidelines and scheduling hearings.

Requirements

Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Knowledge of Word Processing software, spreadsheet software, work order processing software, Database software, internet software, and email.

Responsibilities

Responsible for performing compliance inspections of all residential and common properties.
Perform, at a minimum, monthly routine inspections of all residential and common properties, consistent with the Governing Documents, including Rules & Policies and Design Guidelines. This includes Notice of Completion inspections for modifications, inspections to complaints of a violation at a property; properties under modification, properties scheduled for hearings, etc.
Prepare inspection reports using company software (Vantaca), advance and step accordingly.
In conjunction with the Architectural Review Committee (ARC), develop and recommend policies and procedures for compliance for both internal staff and external customers (members).
Develop and distribute various educational pieces (emails) on compliance consistent with the Governing Documents, including Rules & Policies and Design Guidelines.
Prepare and distribute completed ARC applications to the committee members on a weekly basis for their review.
Advance or step ARC action items as appropriate.
Prepare and distribute ARC meeting agenda, minutes, and associated materials at least three days before the ARC meeting(s).
Attend ARC meetings, facilitate the discussion and provide input.
Ensure that compliance is performed in a manner consistent with established standards.
Identify and develop plans for overall compliance with the residential policies and guidelines, for review by the General Manager.
Prepare a monthly compliance report for the Regular Board Meetings.
Interacts professionally with the public (members, vendors, builders, etc.). Respond to customer calls in a timely and follow up where applicable to ensure issues are resolved.
Attend manager meetings weekly, identifying and solving problems and communicating with Department Heads.
Prepares for and attends monthly Board Meetings to advise the Board of Trustees on details of appealed violations, facilitating clarity.