Compliance Business Oversight Manager

TD • Portland, ME

1d • Hybrid

About The Position

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization. The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank’s size, complexity, and risk profile. In this role, you’ll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future. Beyond technical expertise, we’re looking for someone with an entrepreneurial mindset—someone who can "roll up their sleeves", takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic, evolving landscape are essential as the US Compliance team redefines the bank's compliance program and structure. Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you’ll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards. The Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.

Requirements

• Undergraduate degree or equivalent work experience
• 7+ years of experience
• Solid background in mortgage originations, including home equity.
• Strong analytical skills, attention to detail, and the ability to confidently challenge practices and to translate complex regulatory requirements into practical, easily understood language for business partners and stakeholders are essential for success in this role.

Nice To Haves

• Current work experience in Mortgage and/or Home Equity Lending
• Knowledge/work experience with Mortgage and Home Equity products including sales and marketing, application processing, and loan fulfillment.
• Candidate who has obtained CRCM (Certified Regulatory Compliance Manager) designation.

Responsibilities

• Provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.
• Reviews, assesses, monitors and challenges processes to ensure adherence to consumer regulations and internal standards, related to mortgage and home equity products, including marketing, application processing and fulfillment.
• Advises on regulatory matters, ensuring compliance with policies and standards, and interpreting key regulations such as RESPA, ECOA, HMDA, FCRA, UDAAP, Flood, E-Sign, SAFE Act, TILA and State laws applicable to residential secured lending.
• Collaborates closely with sales, underwriting, processing, and capital markets teams, providing input on processes, initiatives, marketing materials, and job aids to ensure regulatory compliance.
• Heavily engaged in issues management, regulatory change management, risk and control assessments, project support, and performing monitoring activities as assigned.
• Works independently and is accountable for managing a specialized Compliance function or area.
• Provides comprehensive coverage for a significant business or functional area across all legal entities and jurisdictions where TD operates.
• Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centers of expertise.
• Provides guidance and support to analysts on matters related to portfolio and specialty.
• Manages/assists with regulatory reviews including inquiries, audits, and exams.
• Identifies and leads problem resolution for project/program complex requirements related issues at all levels.
• Proactively advises the business of new and changed Compliance regulatory and/or policy changes.
• Formulates relevant and meaningful insights from data analysis and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues.
• Contributes to the development and implementation of Compliance programs.
• Guides partner through the development, implementation, oversight and management of effective Compliance Programs.
• Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance.
• Represents Compliance on internal or external committees relating to designated business activities as required.
• Delivers relevant subject matter expertise and Compliance advice to business management.
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices.
• Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis.
• Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate.
• Actively assists in developing Compliance Team procedures.
• Facilitates the periodic Compliance risk and self-assessment activities for designated business using TD's Enterprise Compliance Risk Assessment Framework.
• Monitors that assessments (monitoring, risk assessment etc.) are completed and communicated in a continuous and timely fashion.
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate.
• May provide review and content in the development of annual awareness training.
• Manages the risk assessment process for assigned businesses.
• Protects the interests of the organization, our customers and our communities – identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues.
• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience.
• Actively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements.
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts.
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest.
• Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business.
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques.
• Participates in personal performance management and development activities, including cross training within own team.
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships.
• Contributes to a fair, positive and equitable environment that supports a diverse workforce.
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally.

Benefits

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED