Compliance Assistant

The Schochet Companies•Worcester, MA

1d•Onsite

About The Position

Schochet is seeking a Compliance Assistant to join our Compliance team at Plumley Village in Worcester, Massachusetts, a 430-unit family apartment community. This role involves performing administrative and customer service functions in accordance with Compliance Department procedures, assisting with tracking and reviewing property files to meet time-sensitive occupancy and compliance requirements, and processing income certifications and recertifications for multiple affordable housing programs. The assistant will maintain accurate information in the Yardi database and assist residents with understanding and completing housing-related documents.

Requirements

Bilingual Spanish/English required.
Professional certification in affordable housing compliance is required within a few months of beginning employment.
Excellent mathematical skills, including the ability to calculate income and rent accurately.
Strong verbal and written communication skills.
Excellent customer service skills and the ability to interact professionally with residents and staff.
Strong attention to detail, organization, follow-through, and time-management skills.
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
Pre-employment background screening and drug testing are required.

Responsibilities

Perform administrative and customer service functions in accordance with Compliance Department procedures.
Assist with tracking and reviewing property files to meet time-sensitive occupancy and compliance requirements.
Assist staff with file processing in accordance with company guidelines.
Process income certifications and recertifications for multiple affordable housing programs and maintain accurate information in the Yardi database.
Assist residents with completing, understanding, and signing documents related to housing assistance and program requirements.
Collect and organize all required documentation for tenant files in accordance with HUD and federal management standards.
Review tenant files to ensure all required documents are present, current, accurate, and properly organized.
Organize current files and purge outdated documentation in accordance with established rules and procedures.
Respond to tenant questions and concerns, including questions regarding leases, rent, copies of documents, and other housing-related matters.
Answer telephone inquiries regarding property waitlists and application procedures.
Listen to, document, and appropriately address tenant complaints, including roommate and overcrowding concerns.
Perform other duties as assigned by property management staff.