Compliance and Enforcement Manager

DHRM•Richmond, VA

18h•Onsite

About The Position

The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full-time Compliance and Enforcement Manager in Richmond, Virginia. This position supports the Division of Licensure and Regulatory Services’ five programs (private security, bail bondsmen, bail enforcement agent, special conservator of the peace, and tow truck drivers). Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we’d love to have you join us! The Compliance and Enforcement Manager provides strategic leadership and operational oversight for the Division’s compliance, investigations, adjudication, and criminal history programs. This position ensures regulatory and enforcement activities are conducted consistently, fairly, and in accordance with the Code of Virginia, Virginia Administrative Code, Administrative Procedure Act, and agency policies. This position oversees staff responsible who support public safety and professional accountability within Virginia’s private security industry and related programs (private security, bail bondsmen, bail enforcement agent, special conservator of the peace, and tow truck drivers). The role serves as a key advisor to Division leadership on enforcement operations, compliance risks, operational improvements, and emerging regulatory issues.

Requirements

Demonstrated leadership experience managing compliance, enforcement, investigations, adjudication, regulatory, legal, or operational programs.
Experience supervising professional staff, establishing performance expectations, coaching employees, managing performance, and overseeing multiple priorities in a fast-paced environment.
Strong knowledge of administrative investigations, regulatory compliance principles, due process requirements, and the application of laws, regulations, policies, and procedures in a consistent, fair, and defensible manner.
Experience evaluating regulatory issues, investigative findings, operational risks, and exercising sound judgement in sensitive and impactful situations.
Experience developing, implementing, and improving operational processes, performance measures, quality assurance processes, or standard operating procedures.
Demonstrated ability to manage sensitive or confidential information with a high degree of professionalism, discretion, and integrity.
Ability to lead organizational change, continuous improvement efforts, cross-functional projects, and new initiatives.
Demonstrated excellent written and verbal communication skills, including the ability to prepare reports, recommendations, presentations, and professional correspondence.
Ability to establish and build collaborative relationships with leadership, staff, legal counsel, and external stakeholders.
Experience using data, reporting, and performance measures to support operational decision-making and improve program effectiveness.
Demonstrated ability to manage multiple priorities, meet required deadlines, and produce high quality work both independently and as a member of a team.
Ability to think strategically and cross culturally, anticipate emerging issues, and implement solutions that improve organizational effectiveness.

Nice To Haves

Experience in regulatory compliance, occupational licensing, law enforcement, investigations, administrative hearings, or enforcement programs.
Experience supervising multiple workgroups or leading complex programs within a highly regulated environment.
Experience successfully implementing legislation, regulations, large-scale policy changes, or process improvement projects.
Experience developing or implementing quality assurance, auditing, or continuous improvement processes.

Responsibilities

Leading and managing the Division’s compliance and enforcement functions, including investigations, adjudication, audits, inspections, meet and greets, and criminal history review activities.
Establishing performance expectations, operational priorities, quality controls, and accountability measures for compliance and enforcement programs.
Overseeing complex, sensitive, or high-risk investigations and adjudicative matters involving legal, operational, or public safety implications.
Ensuring investigations, adjudication actions, and criminal history determinations are timely, accurate, defensible, and consistently applied.
Monitoring trends, appeals outcomes, audit findings, and operational data to identify risks, improve processes, and strengthen program effectiveness.
Developing and implementing operational improvements, performance measures, and procedures.
Leading change management and continuous improvement initiatives related to legislation, regulations, technology, and business operations.
Collaborating with leadership and external stakeholders on regulatory, compliance, and enforcement matters.
Supporting special projects, legislative implementation efforts, records management compliance, and Freedom of Information Act (FOIA) responses.
Supervising and developing staff through effective performance management, coaching, training, and professional development.