Compliance and Corporate Trainer

FQHC•Los Angeles, CA

About The Position

The Compliance and Corporate Trainer coordinates, develops, delivers, maintains, and continuously improves Kheir Clinic’s employee training program. The position is a centralized resource for employee education, Electronic Health Record (EHR) training, training materials and records, and ongoing staff development. It reports directly to the Director of HR and Compliance within the Administrative Department and works collaboratively across departments and organizational sites as an individual contributor, without supervisory authority over department leadership or operations. The Trainer serves as a primary trainer for EHR functionality and navigation, including eClinicalWorks (eCW), and collaborates with department leaders and subject matter experts (SMEs) to develop and deliver role-specific instruction. The Trainer translates system capabilities into practical training, while department leadership and SMEs define and validate department-specific workflows and substantive requirements. The role also administers the broader training program for clinic and operations, including the training matrix and calendar, recurring training coordination, centralized learning materials and completion records, training-needs monitoring, and support for approved workflow changes. Responsibilities include coordinating onboarding and role-based training; creating and maintaining curricula, reference materials, competency tools, and training records; delivering or coordinating recurring and mandatory education; evaluating training effectiveness; and identifying training gaps and opportunities for improvement. The Trainer collaborates with Human Resources, Compliance, clinical and operational leaders, IT and EHR support, and departmental SMEs. The position may support audits, implementation projects, workflow improvement, and training technology initiatives. Any EHR administration, configuration, or other elevated system responsibilities depend on the candidate’s qualifications and organizational authorization and are not inherent requirements of the role. This is primarily an office position involving daily use of a company-provided computer and occasional travel between organizational locations and to on- and off-site meetings. Occasional bending, reaching, stooping, lifting, and moving office materials weighing 25 pounds or less are required. The position requires maintaining confidentiality and complying with organizational privacy, security, and compliance requirements. Other related duties may be assigned consistent with the position’s purpose and responsibilities.

Requirements

Bachelor's degree in a related field.
Experience working in a healthcare organization, community health center, Federally Qualified Health Center (FQHC), medical group, or similar healthcare environment.
Experience providing Electronic Health Record training.
Proficiency with eClinicalWorks (eCW).
Experience supporting clinical and administrative healthcare workflows.
Experience developing role-based training curricula or competency assessments.
Experience with adult learning, instructional design, train-the-trainer programs, or learning management systems.
Experience with process improvement, workflow analysis, or implementation of new systems or workflows.
Experience maintaining centralized training records or administering an organizational training program.
Experience working across multiple departments or organizational locations.
Knowledge of adult-learning principles and effective employee training methods; ability to train employees with varying education, technical proficiency, and professional experience.
Ability to learn complex software functionality and translate technical concepts into clear, practical instruction, distinguishing system functionality from organizational requirements and department-specific workflows.
Strong presentation, facilitation, interpersonal, written communication, and instructional-material development skills.
Strong organizational and project-coordination skills, including the ability to manage concurrent initiatives, onboarding needs, and deadlines.
Ability to analyze workflows, collaborate with leaders and SMEs without direct supervisory authority, and convert specialized information into structured training content.
Strong attention to detail and document/version awareness; ability to maintain accurate training records and prepare reports.
Ability to recognize matters requiring escalation and to maintain confidentiality while appropriately handling protected health information and other sensitive information.
Ability to travel between organizational locations as necessary to provide training and support.

Responsibilities

Coordinate and administer the centralized employee training program in collaboration with Human Resources, Compliance, department leadership, and designated SMEs.
Maintain a master training matrix, organizational training calendar, and centralized repository of approved training materials and resources.
Coordinate onboarding, role-based, recurring, refresher, mandatory, make-up, and targeted training; deliver assigned organizational and systems training.
Serve as a primary organizational trainer for eClinicalWorks and other assigned systems, developing role-specific curricula and user resources and incorporating relevant system updates.
Review workflows and staff practices from a training and system-functionality perspective; identify opportunities, document discrepancies, recommend improvements, and support testing, communication, and training for approved changes.
Collaborate with department leaders and SMEs to develop accurate department-specific instruction while leaving substantive content and workflow validation to the appropriate owners.
Develop and support a train-the-trainer model and identify qualified departmental backup trainers or SMEs where appropriate.
Maintain training assignments, completion and attendance records, competency documentation, and other required evidence; monitor completion and report status to appropriate leadership.
Support centralized or automated training tracking, including implementation of an LMS or other technology, and assist with producing training documentation for audits and reviews.
Evaluate training effectiveness, monitor training-related metrics, report program activity and gaps, and recommend improvements to content, delivery, frequency, or resources.
Review policies, procedures, forms, workflows, and controlled documents for training impacts; coordinate training updates with Compliance and document owners and refer outdated or conflicting documents to the appropriate owner.
Identify and escalate significant training, workflow, compliance, patient-safety, or operational concerns through the appropriate leadership structure.
Travel between organizational locations as necessary to provide training and support, and participate in relevant committees, workgroups, implementation projects, audits, and improvement initiatives.
Maintain current knowledge of assigned systems and responsibilities, protect confidential and sensitive information, meet established timelines, and perform other related duties as assigned.