Compliance Analyst

EOS • Prineville, OR

21d

About The Position

EOS IT Solutions is seeking a detail-oriented and proactive Service Compliance Analyst to oversee performance reporting and compliance for service delivery operations. The role helps ensure effective and consistent service levels and achievement of SLAs and KPIs. It serves as the primary source of truth for performance metrics and works closely with the Service Delivery Manager, Service Managers, and Team Leads to provide actionable insights and analysis.

The analyst monitors and evaluates service performance, prepares weekly and monthly operational reports, and assists with Quarterly Business Review (QBR) presentations. The role also responds to ad-hoc data requests and supports improvements to data collection, reporting, and compliance tracking.

Requirements

• Accreditation in Data Analytics, Information Technology, or a related field.
• At least 2 years of experience in a similar role, ideally within a service delivery or compliance environment.
• Demonstrated experience in performance monitoring, reporting, and compliance analysis.
• Expert-level proficiency in Excel and proficiency with data analysis tools such as Power BI or Tableau.
• Familiarity with SLA/KPI tracking methodologies and metrics.
• Strong analytical and problem-solving skills and attention to detail.
• Excellent communication and presentation skills, including the ability to explain complex data clearly and concisely.
• Strong organization and the ability to manage multiple projects and priorities.
• Ability to work with large data sets, identify trends, and make data-informed recommendations.
• Initiative in identifying performance issues and suggesting corrective actions.
• Ability to work effectively with internal stakeholders.
• Flexibility to adjust to changing requirements and deadlines.

Nice To Haves

• Exceptional organizational and time-management skills.
• Strong problem-solving abilities and a results-oriented mindset.
• Commitment to quality and customer satisfaction.
• Ability to handle high-pressure situations and make decisions in real time.

Responsibilities

• Track and monitor service performance metrics, SLAs, and KPIs to assess compliance and identify areas for improvement.
• Analyze performance metrics in real time and on an ongoing basis to identify trends, anomalies, and potential risks.
• Produce weekly and monthly operational reports detailing performance against agreed SLAs and KPIs.
• Compile and analyze data from multiple sources and provide actionable insights and recommendations.
• Develop custom reports and dashboards to address performance or compliance concerns and support the SDM and Service Managers.
• Assist in creating and designing QBR presentations that incorporate performance insights, service achievements, and compliance metrics.
• Coordinate with cross-functional teams to ensure QBR materials contain accurate and relevant data.
• Support the SDM, Service Managers, and Team Leads as the point of contact for service performance and compliance data.
• Respond to ad-hoc data requests and provide analysis for the service delivery team.
• Identify and recommend improvements to data collection, reporting processes, and compliance tracking.
• Collaborate with service teams to implement improvements and maintain alignment with service performance goals.

Benefits

• Health, vision, and dental insurance starting the first day of the month after the start date.
• 10 days of paid time off annually.
• 12 paid holidays.
• 6 sick days, available after 90 days of employment.
• 401(k) retirement plan with a $2,500 company match, available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed