Compliance Advisor Manager (Regulatory Consumer Center of Excellence)

Capital One • Chicago, IL

4d • Hybrid

About The Position

The Compliance Advisor Manager performs a key risk management role in Capital One’s Regulatory Consumer Center of Excellence (COE) within Fair & Responsible Banking Compliance. The enterprise compliance program covers the Fair Credit Reporting Act (Prescreen, Furnishing, and Disputes), military laws including the Service members Civil Relief Act and Military Lending Act, Multilingual Servicing, UDAAP (Unfair, Deceptive, or Abusive Acts or Practices), and other programs. The manager helps ensure that corporate initiatives and lines of business processes comply with applicable laws, regulations, policies, and standards within the COE’s scope. They deliver quality results, advise business lines as a subject matter expert, and execute or participate in corporate risk management processes. The role requires maintaining organizational and professional ethical standards and exercising independent judgment and decision-making.

The manager develops subject matter expertise, partners with Compliance Advisors, Legal, and business associates, and provides guidance on standards, requirements, governance, and controls. They develop tools, training, processes, and guidance to make advisory engagement consistent and efficient; execute monitoring and oversight; and develop reporting on enterprise programmatic risk. They also conduct or support risk assessments, advise on identified risks, support remediation and policy or process changes, and anticipate and escalate risks while proposing potential mitigations. The role assesses business performance against key metrics, provides effective challenge and guidance, monitors internal and external developments for emerging risks and regulatory focus areas, coordinates cross-functional work, contributes to complex projects, and promotes a culture of compliance and managed risk-taking.

This is a hybrid position. The employee is expected to follow Capital One’s hybrid policy regarding required on-site presence at their designated office location. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One states that it will not sponsor a new applicant for employment authorization or provide immigration-related support for this position.

Requirements

• Bachelor’s degree or military experience.
• At least 5 years of experience in compliance, legal, or audit.
• Strong written and verbal communication skills.
• Ability to prioritize conflicting needs and advocate a course of action while remaining flexible and responsive to dynamic situations.

Nice To Haves

• Master’s degree or Juris Doctor.
• 6 years or more of experience in compliance, legal, or audit within the financial services industry.
• Certified Regulatory Compliance Manager.

Responsibilities

• Develop and expand subject matter expertise in relevant laws, regulations, regulatory guidance, and compliance standards.
• Partner with Compliance Advisors, Legal department attorneys, and lines of business associates to provide guidance on standards, requirements, governance, and controls.
• Develop tools, training, processes, and guidance to support consistent and efficient advisory engagement within programmatic areas.
• Execute monitoring and other oversight activities associated with COE-owned standards.
• Develop and mature informative reporting on programmatic risk across the enterprise.
• Conduct or support risk assessments across lines of business for new processes, products, key programs, and initiatives.
• Advise lines of business of identified risks and support remediation efforts and policy or process changes.
• Anticipate, identify, and escalate risk scenarios early and propose potential mitigations.
• Assess business area performance relative to key metrics.
• Provide effective challenge and guidance on compliance risks and support lines of business through collaborative interactions and engagements.
• Monitor internal and external environments for emerging risks, data trends, compliance impacts, and regulatory focus areas.
• Coordinate with cross-functional teams to accomplish shared objectives.
• Participate in complex projects by providing guidance, advice, and effective challenge.
• Promote a culture of compliance and managed risk-taking.
• Help ensure corporate initiatives and lines of business processes comply with applicable laws, regulations, policies, and standards.
• Deliver quality results, provide compliance advice as a subject matter expert, and execute or participate in corporate risk management processes.
• Maintain organizational and professional ethical standards and exercise independent judgment and decision-making.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager