Compliance Administrative Assistant - US Remote

Motorola Solutions•Michigan, US Offsite, MI

3d•Remote

About The Position

The Compliance & Risk administrative assistant will play a critical role in safeguarding the organization by handling and resolving compliance incidents, legal items, and insurance claims. This position requires an analytical professional who can monitor incoming queues, assist with onboarding employees, and execute monthly audit routines. The ideal candidate is highly organized, comfortable navigating data, and skilled at coordinating between internal legal teams, lenders, and vendors.

Requirements

Exceptional organizational skills required to manage high-volume case streams, distinct client templates, and monthly audit schedules.
Clear, direct communication skills for handling sensitive vendor escalations, insurance claims, and internal legal partnerships.
Must be highly comfortable handling and resolving complaints, incidents, operational issues, claims, compliance breaches, and legal items.
Proven ability to analyze datasets, track production trends, and extract actionable insights to keep the department updated.
High School Diploma or G.E.D.
2+ years of experience in compliance, legal operations, risk management, or insurance claims processing.
Legal authorization to work in the U.S. indefinitely is required. Employer work-permit is not available for this position.

Responsibilities

Daily monitoring and routing of specialized streams (including Salesforce cases, chat platforms, and flash alerts) to identify operational risks, complaints, or resource requests.
Review, tag, and process highly sensitive tasks including client remediations, new legal cases, client questionnaires, and compliance certifications.
Actively monitor new client contractual terms and train teams on how to handle compliance requirements in accordance with Service Level Agreements (SLAs).
Create, update, and maintain Standard Operating Procedures (SOPs) for compliance and case management workflows.
Initiate legal cases within Salesforce and organize corresponding case files within secured corporate network drives.
Conduct thorough investigations into paperwork claims by extracting and analyzing account documents, recorded calls, contracts, attestations, and relevant field data (photos/LPR info).
Manage communications regarding lender escalations, request indemnifications, and partner directly with internal legal teams.
Notify vendors to engage insurance providers, independently open claims when vendors delay, track claim progression, and secure indemnification once claims adjusters are assigned.
Pull, prepare, and monitor monthly internal audit spreadsheets. Track audit logs, verify documentation, and route final compliance paperwork via DocuSign.
Execute specialized client and regulatory audits.
Conduct physical and user access audits—including Clean Desk, Background Check validations, platform user access logs, and Do Not Use (DNU) list reconciliations.
Analyze incoming operational data and update department leadership on new production trends, vendor probations, and open compliance remediation logs.