Complex Senior Catering Sales Manager - Casa Marina Key West, A Curio Collection

Hilton•Key West, FL

4d•Onsite

About The Position

The newly renovated, Casa Marina is seeking a Complex Senior Catering Sales Manager to join the Catering and Events team. Casa Marina is located in the southernmost point in the U.S., Key West and embodies the elegance and character of Old Key West offering an exciting opportunity to be a part of this award-winning team. Nestled along the southern edge of the island overlooking more than 1,100 feet of private beach, this historic hotel has 311 rooms, 4 food and beverage outlets, and over 11,000 square feet of banquet space. The ideal candidate will have previous wedding sales experience. Both Delphi and OnQ experience is highly preferred.

Requirements

Minimum two (2) years Hospitality related experience at manager level.
Experience in supervision or management of 1-3 people.

Nice To Haves

Previous wedding sales experience.
Delphi and OnQ experience.
Knowledge of the hotel property management systems (Delphi.fdc)
Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

Responsibilities

Lead wedding and social event sales by generating new business, qualifying leads, and closing high‑value events through proposals and contract negotiation.
Focus on selling complex weddings and social celebrations, with an emphasis on creative menu and event concepts that drive revenue.
Serve as the primary sales contact through contract execution, then transition events to the Events team for delivery.
Focus on pipeline development, relationship building, and achieving sales goals.
Support and act on behalf of the Director of Catering and Events as needed.
Organize, plan and prioritize duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Regular attendance.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs