PCC - Complex Scheduler

Emory Healthcare•Atlanta, GA

2h•$22 - $27

About The Position

The Complex Scheduler performs advanced, time-intensive scheduling to support complex surgeries and/or imaging and procedures outside the current clinic, such as those performed in a hospital or outpatient radiology center. Work is considered advanced and time-intensive when at least 75% of the employee’s time is spent coordinating cases in an ambulatory surgery center or inpatient setting, multiple specialties, or pre- and post-operation testing and clearance. The role may coordinate complex, sequential treatment appointments for clinical trial and standard-of-care patients, as well as transplant-related work-ups and evaluations for donors and patients. The Complex Scheduler serves as the primary point of contact for these patients and their families and acts as an administrative resource for staff coordinating patient care. Additional duties may include scheduling return visits, ancillary appointments, new patients, imaging, and procedures; completing patient data forms; coordinating provider referrals; retrieving medical records; assisting with patient complaints; covering front-desk and back-office duties; supporting staff training; and completing required precertification authorizations. Other duties may be assigned.

Requirements

High school diploma or GED.
At least 6 months of healthcare scheduling experience.
Problem-solving ability.
Ability to provide a high level of customer service.
Excellent verbal and written communication skills.
Ability to work in a team environment.
Time management skills.
Empathy for others.

Responsibilities

Perform advanced, time-intensive scheduling for complex surgeries and/or imaging and procedures outside the current clinic, including hospital or outpatient radiology center services.
Coordinate cases involving ambulatory surgery centers or inpatient settings, multiple specialties, and pre-operation and post-operation testing or clearance.
Coordinate complex, sequential treatment appointments for clinical trial and standard-of-care patients.
Coordinate transplant-related work-ups and evaluations for donors and patients, serving as the primary point of contact for patients and their families.
Schedule return visits, ancillary appointments, new patients, and imaging and procedures within the local clinic as needed.
Complete patient data forms, coordinate provider referrals, and retrieve medical records.
Act as an administrative resource for staff coordinating patient care.
Work with management to address or escalate patient complaints.
Cover front-desk and other back-office duties as needed.
Support the training of new PCCs and other administrative staff as needed.
Complete precertification authorizations as required.
Perform other duties as assigned.