Complex Scheduler - Edina

Fairview Health Services•Edina, MN

About The Position

Fairview Health Services has an immediate opening for a Complex Scheduler in Edina, Minnesota, supporting the Oncology team. The position schedules and coordinates appointments, imaging, labs, procedures, surgeries, and treatments. The scheduler works with providers, clinic staff, schedulers, other departments and locations, and outside organizations as needed to ensure services are appropriately timed, coordinated, and sequenced and that related activities are completed. The role provides pre- and post-appointment support, serves as a point of contact for patients and caregivers, manages schedules and communications, and helps coordinate care across teams. The position also prepares and updates schedules for physicians providing care at multiple locations and manages messages in Epic and MyChart. The schedule is Monday through Friday between 8:00 AM and 5:00 PM, with one weekend shift every 6 to 8 weeks from 7:00 AM to 3:30 PM.

Requirements

At least 2 years of experience in a healthcare setting or practice.
At least 1 year of experience completing appointment scheduling and registration.
At least 1 year of experience practicing good public relations, customer service, time management, prioritization, and patient communication skills.
Proficiency in computer keyboarding and Microsoft Office tools, including Word, Excel, Outlook, and Teams.

Nice To Haves

Healthcare- or business-related degree.
At least 2 years of experience working in a healthcare setting using Epic Health Records.
At least 1 year of telephonic customer experience.
At least 1 year of experience templating schedules in Epic.
At least 1 year of experience providing administrative medical support.
At least 1 year of experience using basic medical terminology.

Responsibilities

Coordinate appointments, procedures, surgeries, labs, imaging, and treatments as a single point of contact.
Interpret service protocols, tools, standard work, and information to ensure appropriate services are delivered.
Provide patients and caregivers with information and updates, and respond to questions about scheduled appointments, procedures, or tests.
Monitor competing priorities and work queues; schedule and reschedule appointments while prioritizing patient needs.
Identify potential barriers to care, including insurance issues and adherence concerns.
Collaborate with patients, caregivers, providers, schedulers, care teams, and outside health systems to sequence services, confirm follow-through, obtain medical records on time, and complete prior authorization when needed.
Communicate professionally and respectfully, resolve customer questions and concerns, and provide consistently high-quality service.
Follow standard processes and workflows to support safety and reliability; communicate updates to providers, employees, and departments.
Prepare, manage, and update physician schedules and calendars for procedures, surgeries, and clinic appointments at multiple locations; notify physicians of schedule changes.
Review and respond to patient messages in Epic and MyChart; gather and document information to facilitate communication between patients or caregivers and the care team.
Ensure messages are addressed within standard timeframes and escalate issues requiring prompt attention.
Review charts and communicate information delegated by providers.
Adjust service approaches to reflect the developmental level and cultural differences of the population served; partner with patients and caregivers in care and decision-making.
Support a safe and secure environment, individualize care plans, modify interventions for the population served, and provide patient education based on learning needs.
Complete organizational requirements and role-relevant learning; comply with applicable laws, regulations, policies, procedures, and standards; foster improvement, efficiency, and innovation.
Perform other duties as assigned.