Complex Sales Manager

Highgate Hotels • Las Vegas, NV

2d • Onsite

About The Position

The Complex Sales Manager is responsible for soliciting and becoming familiar with accounts in assigned market segments, prospecting and closing assigned accounts and territories, and positively impacting hotel revenue. The role supports sales operations at Courtyard Las Vegas and works to meet or exceed sales goals while following Highgate’s sales policies and procedures.

The manager develops knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations, and uses the property’s computerized sales management system to manage business, generate reports, enter business, block space, and build accounts. The position includes client outreach and entertainment, hotel tours and site inspections, networking, account monitoring, lead follow-up, reporting, and participation in scheduled hotel coverage and meetings.

The role requires regular attendance, effective communication with employees and guests, and the ability to handle multiple priorities and resolve problems. Long hours may sometimes be required. The position involves light physical work, including occasionally exerting up to 20 pounds of force and frequently or constantly exerting up to 10 pounds to move objects.

Requirements

• High school diploma or equivalent required.
• Must be skilled in Windows, company-approved spreadsheets, and word processing.
• Must communicate effectively, verbally and in writing, with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving them.
• Must be able to understand and evaluate complex information and data from various sources to meet objectives.
• Must be able to maintain confidentiality of information.
• Must maintain regular attendance in compliance with Highgate Hotel standards and scheduling needs.
• Must maintain high standards of personal appearance and grooming, including wearing nametags.
• Must comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations.
• Long hours are sometimes required.
• Light physical work: exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• College coursework in a related field is helpful.
• Experience in a hotel or related field is preferred.

Responsibilities

• Attend the daily Highgate Hotel Business Review (HHBR) meeting.
• Develop working knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations.
• Learn and follow company sales policies and standard operating procedures, and ensure the sales team adheres to them.
• Meet or exceed sales goals and operate the Sales Department within its established expense budget.
• Participate in required Manager on Duty (M.O.D.) coverage and scheduled Saturday office coverage.
• Initiate and follow up on leads, and maintain an active sales solicitation program.
• Monitor production of top accounts and evaluate trends in the market.
• Contact existing accounts according to the Account Coverage Program tracing frequencies.
• Meet or exceed sales solicitation call goals assigned by the Director of Sales.
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections; meet and greet onsite contacts.
• Assist with special promotions for direct sales segments, including parties and sales blitzes.
• Prepare required reports in a timely manner.
• Apply Highgate sales policies and selling techniques, emphasizing occupancy and Average Daily Rate (ADR).
• Conduct professional and thorough hotel site inspections with clients, presenting key property features and benefits.
• Use the property's computerized sales management system to generate reports, enter business, block space, and build accounts.
• Abide by Prime Selling Time (PST).
• Develop networking opportunities through active participation in community and professional associations, activities, and events.
• Review meeting planner evaluations with the Director of Sales and ensure issues receive follow-up.
• Entertain clients and handle inquiries as part of the Inquiry Day Program.
• Attend required hotel meetings and trainings, maintain regular attendance and personal appearance standards, and comply with hotel safety and operating standards.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Anticipate, prevent, identify, and resolve problems; evaluate complex information to meet objectives; and maintain confidentiality.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities
• Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED